VP, B2C Sales & Service, Remote
About the Team Today, Zillow is where people dream about their next chapter. We're working on turning those dreams into a reality where you can find a home, a loan, a rental, or a renter, and so much more, all in one place. Can you imagine your next move being a delight, from first thought to move-in date? Our team can! We are making new promises, changing what we deliver. We're grounding ourselves in customer insights and imagining how we can design home transactions and moving experiences that match the dream. We believe finding, financing, buying, selling, renting, or renovating your home should be something you can do in a trusted marketplace, and simple enough to complete transactions - on your phone! Our B2C Sales and Service team is central to accomplishing this mission and delivering the Zillow promise to our customers. This team of sales and service professionals are tasked with making sure the journey for our customer is simple, joyful and successful. It sounds easy, but the complexity of the home buying and selling journey requires this team to be interpersonally exceptional, product experts, and operationally excellent all at the same time. We are looking for an Executive level leader to bring this team forward and lead the next phase of Zillow's growth.
About the Role
Zillow's B2C Sales and Services team is looking for a high energy, low ego business leader, a motivating mentor, and trusted collaborator with leaders across multiple lines of business. Opportunities Awaiting You Be the face of Zillow for our customers - our frontline teams are often the first touchpoint of those wanting to buy, sell or finance. Use your talent for embracing and driving change, as much as your skill in business ops, sales, customer support and service. Design, build and operationalize a scalable sales and support organization, that increases transactions in a resource efficient way. Stop, listen, and collaborate with marketing, product, design, and engineering to co-author effective strategies and tactics that improve end to end customer experience! Use your voice for the customer, cross pollinate customer-centric strategies, and improve the team's capabilities to exceed sales targets. Evolve our sales models from single product to multi-product, and from transactional to consultative relationships. Show off your ability to prioritize impactful business opportunities, set realistic expectations, and engage in frequent, transparent communication. Indulge a passion for organizational strategy & design; leading a distributed team, and building career paths. Serve as a growth minded leader for a 700 organization, while continuing to engage new talent, foster inclusivity and collaboration, through rapid scale growth. Who You Are The voice of the customer, a leader of large scale, high performing transactional sales and support teams, in the B2C/Prosumer space. A change management leader, an influencer, an insights grounded storyteller, comfortable with tackling difficult business challenges. Deep skills in full-funnel measurement and analysis, including awareness, engagement, consideration, trial and conversion. A humble change-agent who values teamwork, cross pollination, driving clarity and building consensus. You've led large teams through rapid growth, while prioritizing and investing in the development of the leaders we need for today, and tomorrow. Qualifications Experienced in multi-step customer journeys, with both online and offline elements, ideally including agent interactions. Possibilities include real estate, insurance, and auto sales. Salary and Benefits In Colorado, the standard pay range for this role is $216,000.00 - $324,000.00 Annually. In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location. This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. Apply Job!