Customer Service Representative - Healthcare

Description: • Provide inbound customer support. • Help customers resolve technical issues. • Assist in correcting or adjusting healthcare related concerns. • Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus. • Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member. • Be efficient in navigating multiple systems. • Deliver expert customer experiences…with a smile. Requirements: • Passion for helping others and strong customer service orientation • Minimum 6 months customer service experience • Verifiable High School diploma or GED • Basic computer navigation skills and PC knowledge • Proficiency in fast-paced, multi-tasking environment • Must reside in the United States or have a valid U.S. address for residence Benefits: • Starting wage will be $15.00 per hour • Paid training and performance-based incentives • DailyPay enrollment option to access pay "early," when you want it • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more • 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Work-from-home convenience with company-supplied technologies • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more • A range of other perks and benefits Apply Job!