Product Manager - Customer Experience Platform
About Logixboard:
Logixboard is a white-labeled customer experience software that is transforming how the $2 trillion freight forwarding industry operates.In a highly competitive and technologically antiquated industry undergoing rapid digitalization, we are providing freight forwarders with the only white-labeled and integrated customer experience software available to the market today.Our software enables freight forwarders to deliver world-class digital experience to their customers, which propels them far ahead of their competition and dramatically increases customer retention and sales. Our customers absolutely love our platform, and we're experiencing tremendous growth both in new customers and in funding, with over $50 million in capital raised to date.
About the Role:
We’re looking for a Product Manager who’s ready to roll up their sleeves and help evolve our customer experience platform. In this role you’ll think deeply about how to take large sets of logistics data and create intuitive and enjoyable experiences for logistic service providers and their clients. This role requires an eye for design best practices, deep customer empathy, and a desire for great user experiences.
You’ll work collaboratively with peers across the company to come up with creative, user-friendly solutions to logistics needs. You’ll gain an understanding of the logistic management systems and use learnings to find opportunities to turn data into an enriched customer experience. You’ll conduct research, interview customers, partner with design and engineering to develop viable solutions, and collaborate with marketing and customer enablement to ensure the successful launch and adoption of new features. You’ll go deep into customer pain points, make data-driven decisions, and ship products that customers love and that drive real business impact for Logixboard and its customers.
About You
You Will
We’re Looking For
The salary range for this role is $125,600 - $155,000, plus equity. Where your pay would fall within that range will be based on 1) relevant experience, knowledge, and skills, as demonstrated through the interview process, 2) by considering parity with current LXB team members, and 3) current market data
Benefits
Additional Information
At Logixboard, we believe that people come first and we are committed to building teams that represent a variety of backgrounds, perspectives and skills. We highly encourage under-represented and traditionally marginalized communities to apply. Together, we will create and maintain working and learning environments that are inclusive, equitable and welcoming. If you require assistance or accommodations in the application or interview process, please contact [email protected].
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