Customer Service Representative For Tax Season (US Based)
US Remote Customer Service Representative - Tax Season Get Paid Daily While Supporting Tax Customers! Earn extra income this tax season as an Independent Contractor on the Agents Only Platform. We are seeking reliable and motivated individuals to deliver outstanding customer service for our tax-related products and services. This fully remote role gives you the flexibility to create a schedule, while providing essential support during the busiest time of the year. With a pay-per-performance model, agents earn an average of $17 per hour, and top performers in the top 10% can make up to $22 per hour. Availability on Tax Day, Tuesday, April 15, 2024, is required to qualify for Tax Bonus and training incentives to ensure critical coverage during this peak period. As a Remote Customer Service Representative, you will be assisting customers via phone, helping them navigate their tax filing process, answering questions about our services, and providing general support. We're looking for independent contractors with the following attributes: Self-managed, take ownership of their learning and performance proactively self learning or asking for assistance when needed Engaged User - Actively contribute to the success of the team by testing and providing feedback on world-class technology, embracing new tools and processes, and demonstrating adaptability to evolving systems. Committed (Can deliver the required number of hours on a daily basis as committed.) Communication and Interpersonal Skills (Can build a professional relationship with my mentor and peers. Can share any observations, best practices, or issues experienced.) Key Responsibilities: Take control of your work schedule and manage your own PC installation, ensuring optimal performance for seamless operations. Schedule your own mentoring sessions for failed NPS, Process, or Performance Provide courteous and efficient customer support thru phone (inbound call) during the busy tax season; with some cases of on Video support (less than 15%) Answer questions regarding tax filing, products, services, and account information. Assist customers in troubleshooting issues related to their tax filings or software. Document and track customer interactions and issues in our support system. Meet performance targets related to customer satisfaction, response time, and first-call resolution. Maintain a positive and professional attitude even during high-demand periods. Qualifications: Reliability is the #1 priority: You must be dependable and consistent, especially during high-demand periods leading up to and after Tax Day. Excellent communication skills (both written and verbal). Comfortable working independently in a remote work environment. Strong problem-solving and multitasking abilities. Ability to stay calm and collected when dealing with customers who may be experiencing stress. Previous customer service experience is a plus, but not required. Must be able to commit to working during the tax season peak periods (February through April). Benefits & Perks: Paid per Talk Time: $0.34/min to $0.40/min; (Average to $17 - $19 per hour) Top 10% weekly will earn $0.04/min; (average of +$2/hr) Daily Pay: Get paid dailyno more waiting for your paycheck! Referral Incentive: Earn extra money for referring others to join the team! Flexible Schedule: Choose hours that work best for you, with full-time or part-time options available. Self-paced Training: Complete your training at your own pace, so youre fully prepared for the busy season. Remote Work: Work from the comfort of your own home. System Requirement: Preferably Windows Users, Mac Users would be required to use an emulator. USB Headset. 10Mbps speed, 8GB Ram, Camera We are an Equal Opportunity Employer and welcome applicants from all backgrounds. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Apply Job!