QA/QC Specialist

SUMMARY Direct Line (“DL”) is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data center operators and technology companies. Direct Line deploys decades of experience and knowledge through key partnerships with hyperscale technology companies and multi-tenant data center operators that give its clients a competitive marketplace advantage. Direct Line is committed to continually improving our industry through certified training of cutting-edge technicians that deliver superior results with a passion for detail. Direct Line is headquartered in Fremont, California with additional locations in Virginia, Tennessee, North Carolina, New Mexico, the Pacific Northwest, Asia-Pacific and Europe. ESSENTIAL DUTIES AND RESPONSIBILITIES • Inspect all procedures, specifications, methods, and results of production and installation. • Review all projects/task records for accuracy and completeness before sending to customer. • Ensure that the latest revision of Corporate Quality procedures and client installation standards are always being used. • Investigation of client quality complaints. • Evaluation of new materials prior to field installation. • Internal audits to verify compliance to regulations and standards. • Provide a customer focused service that is responsive, flexible and cost effective. • Participate in driving the demand planning process and ensure effective scheduling. • Provide timely and relevant reports and analysis of key trends for managers as required. • Responsible for the application of best practice. • Comply with all relevant company safety rules, procedures and guidelines. To be aware of responsibilities under the company safety policy. • Comply with the company policies and client needs. • Deliver a quality training experience to our employees. • Responsible for providing Daily / Weekly updates to On-site Management team regarding all QA/QC issues. • Will be responsible for maintaining issues that are submitted in the QMS. • Will be responsible for tracking updates and closeout information for all open issues. • Will be responsible for conducting Visual Inspections throughout each space. • Completed Visual Inspection Checklists will be saved and uploaded into a QMS repository. QUALIFICATIONS • A bachelor's degree in business administration, process management, or operations. • Five years' experience in process optimization, operations, or business management. • Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor preferred. • Knowledge of quality assurance terminology, methods, and tools • A sharp eye for identifying weak points in processes and organizational structures. • A strategic and analytical mindset. • An excellent communicator with top-notch presentation skills. • A thorough understanding of the latest process enhancement strategies. • Dynamic thinking and problem-solving abilities. • Leadership and mentoring skills. • Confidence in your abilities to lead organizational change. Job Type: Full-time Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Schedule: • 8 hour shift Experience: • QA/QC: 5 years (Required) • Six Sigma: 5 years (Preferred) • Quality management: 5 years (Preferred) Shift availability: • Day Shift (Preferred) Work Location: In person Apply Job!