Desktop Support Specialist

Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Job Summary ? Install, maintain and troubleshoot a variety of hardware and software equipment. Effective communication is essential for this role as the individual will interact frequently with front line employees and will also be visible to customers. Additional details: ? The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face. Due to the nature of this role, you would be required to work from Orlando (MCO) Station during business hours. ? U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. ? Responsibilities ? Implement and support desktop and mobile devices, applications, peripherals, network devices, airline specific equipment (Kiosk, Flight Information Display Systems), public address systems, and time clock equipment ? Provide a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting the IT infrastructure in office environments, CS&S Centers, and airport locations ? Perform preventative maintenance on operational equipment ? Configure, install, customize, maintain, test, and troubleshoot hardware systems with minimal direction ? Provide bench repair, maintenance, troubleshooting, and configuration of IT equipment ? Provide exceptional Customer Service to our Internal Customers ? Provide packaging, unpacking, documentation, shipment, and receipt of equipment as needed for support of the enterprise ? Update DASH cases ? Create status reports for Leadership on Field installations ? May perform other job duties as directed by Employee's Leaders ? Knowledge, Skills and Abilities ? Knowledge of cabling infrastructure and its topologies ? Knowledge of Low Voltage cabling required ? Ability to troubleshoot and maneuver within Windows operating systems ? Ability to maneuver within Active Directory; moving work station object ? Skilled in Microsoft Office Suite, Service Now Service Desk, and Microsoft System Center Configuration Manager (SCCM) ? Skilled in assigning applications and knowing where particular applications are coming from in SCCM ? Ability to demonstrate success with problem-solving abilities ? Skilled in strong Customer Service ? Skilled in organization, writing, communication, and prioritization ? Ability to adapt to learning new specifications on equipment in an ever-changing environment ? Education ? Required: High School Diploma or GED ? Experience ? Required: Entry-level experience; developing skills and knowledge in: ? PC system and repair ? Installing and troubleshooting network gear ? Licensing/Certification ? Must possess a valid state motor vehicle operator's license ? Must be able to obtain a Secured Identification Display Area (SIDA) badge ? Physical Abilities ? Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time ? Ability to communicate and interact with others in the English language to meet the demands of the job ? Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job ? Other Qualifications ? Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines ? Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 ? Must be at least 18 years of age ? Must be able to comply with Company attendance standards as described in established guidelines ? Ability to work nights, holidays, and/or weekends to meet the needs of the operation in a call center type environment ? Frequent travel required to provide technical support and to resolve technical issues ? Pay & Benefits Competitive market salary from $68,150 - $75,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you?ll love: ? Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) ? Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings** ? Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** ? Competitive health insurance for you and your eligible dependents (including pets) ? *Pay amount does not guarantee employment for any particular period of time. ? *401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ? **ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. ? Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. ? Explore more Benefits you?ll love: https://careers.southwestair.com/benefits Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 03/24/2025 Apply Job!