Technical Support / Customer Service Representative-Remote (Night Shift)

About the position The Technical Support / Customer Service Representative-Remote (Night Shift) at Concentrix is a pivotal role that allows you to work from the comfort of your home while providing exceptional customer service and technical support. This position involves interfacing with customers through inbound and outbound calls, as well as online communication, to resolve routine problems and inquiries related to the client's products and services. The role is designed for individuals who are passionate about helping others and are eager to contribute to a team that values inclusivity and personal growth. Concentrix is recognized for its commitment to creating a positive work environment, earning accolades such as 'World's Best Workplaces' and 'Best Companies for Career Growth.' As a member of this diverse team, you will play a crucial role in enhancing customer experiences and supporting the success of well-known global brands. In this role, you will receive comprehensive training and ongoing support to ensure your success. The company emphasizes career growth, with a significant percentage of management positions filled by internal promotions. You will have access to various learning and leadership development programs that are designed to help you achieve your career aspirations. The work environment is dynamic and fast-paced, requiring strong problem-solving skills and the ability to multitask effectively. You will be expected to maintain a broad knowledge of client products, including smartphones, tablets, and computers, and provide expert customer experiences with a positive attitude. This position is ideal for individuals who thrive in a remote work setting and are looking for a career that offers both personal and professional development opportunities. Concentrix is dedicated to fostering a culture of belonging and support, making it an excellent choice for those seeking a fulfilling career in customer service and technical support.

Responsibilities

• Provide inbound customer support using a call flow guide

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• Resolve technical issues related to hardware, software, and client products

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• Track, document, and retrieve information in databases

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• Be an amazing problem-solver

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• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables

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• Offer additional products and/or services

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• Deliver expert customer experiences.

Requirements

• Strong focus on building customer relationships

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• 1+ year of customer service experience

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• The ability to work an evening or overnight schedule

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• Technical support experience preferred

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• A high school diploma or GED

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• A quiet, distraction-free environment to work from in your home

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• Proficiency in fast-paced multi-tasking

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• Eagerness to learn new technologies

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• Strong problem-solving skills with the ability to ask probing questions to come to a resolution

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• Strong computer navigation skills and PC knowledge

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• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed

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• High Speed internet (no wireless/hotspots or satellite) and a smartphone

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• Must reside in the United States or have a valid U.S. address for residence

Nice-to-haves

• Familiarity with iOS and/or MacOS, or comparable technology is preferred

Benefits

• Paid training and performance-based incentives

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• Lucrative employee referral bonus opportunities

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• 401K with company match

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• Paid PTO and holidays

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• Medical, dental, and vision insurance

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• Comprehensive Employee Assistance Program (EAP)

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• Health and wellness programs

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• Mentorship programs

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• Programs and events that support diversity, equity, and inclusion

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• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise

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