Senior Coordinator- Remote
About the position The Medicare Grievance Senior Coordinator at CVS Health is responsible for researching and resolving beneficiary complaints related to Medicare services. This role requires effective communication and coordination with various departments to ensure timely and member-focused solutions. Ideal candidates will possess Medicare knowledge, customer service experience, and strong multitasking abilities, with opportunities for career advancement within the complaints business unit.
Responsibilities
- Research and resolve beneficiary complaints related to Medicare services.
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- Coordinate with various departments to reach resolutions for complaints.
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- Document resolutions in a professional and easy-to-understand manner for members.
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- Troubleshoot complex customer problems effectively.
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- Manage a caseload while maintaining attention to detail.
Requirements
- Experience handling customer service phone calls and elevated issues.
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- Ability to document resolutions in written communication professionally.
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- Experience troubleshooting complex customer problems.
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- Strong attention to detail.
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- Ability to work across various departments to establish root causes and resolutions.
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- Proficiency in toggling between multiple applications.
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- Ability to manage and juggle a caseload effectively.
Nice-to-haves
Benefits
- Medical, dental, and vision benefits
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- 401(k) retirement savings plan
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- Employee Stock Purchase Plan
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- Fully-paid term life insurance
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- Short-term and long-term disability benefits
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- Well-being programs
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- Education assistance
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- Free development courses
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- CVS store discount
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- Discount programs with participating partners
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- Paid Time Off (PTO)
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- Paid holidays throughout the calendar year
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