Customer Care Specialist - Part-Time AM
Description:
- The Customer Care Specialist serves as the first point of contact for our clients, providing exceptional service and support across various touchpoints.
- The person in this role holds a wide range of responsibilities, including but not limited to, managing client inquiries, scheduling appointments, and assisting with various script related tasks.
- The Customer Care Specialist is expected to handle each interaction with care, professionalism, and a strong attention to detail.
- This position is fully remote.
Requirements:
- Proven work experience as an Appointment Setter, Call Center, or similar role
- Excellent communication skills including active listening.
- Service-oriented and able to discern the caller’s reasons.
- Proficient with Amtelco platform, and/or able to learn efficiently.
- Optimistic and creative in “getting the job done” when times are difficult.
- Remote Work Discipline: Demonstrated ability to work effectively in a remote environment with high dependability.
- Continuous Learning: Enthusiastic about learning and driven towards continuous self-improvement.
- Technical Proficiency: Familiarity with contact center software and Microsoft Office suite is a plus.
- Bilingual a plus
Benefits:
- 401k with up to 4% Employer match
- Health Premium covered generously
- Dental, Vision, Accident, Critical Illness.
- Generous PTO package
- Tuition Reimbursement
- Referral Bonus
- Professional Training Environment
- Work with an Award-Winning Team
- Flexible Working Conditions
- A Family-Owned Company
- Advancement Opportunities
- Manager Development Programs
- Monthly Rewards/ Incentives
- Biannual Industry Rewards
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