Program Manager, Delta Flight Training Operations, Delta Professional Services
How youll help us Keep Climbing (overview & key responsibilities) Delta Professional Services (DPS) is a premier flight training and standards company who conducts business throughout the United States. The Program Manager is responsible for leading and motivating a team of DPS individuals that are responsible for providing high quality customer service and support for Delta Air Lines. DPS provides key resources and support to multiple groups including but not limited to training, curriculum development, planning, and fleet resources. The incumbent will also support the growing DPS business by leading efforts to create streamlined business and day to day operational processes within their workstream through the oversight of the organizations standard operating procedures (SOPs). This position reports to the General Manager, Atlanta Operations for Delta Professional Services (DPS), a wholly owned subsidiary of Delta Air Lines. ESSENTIAL FUNCTIONS/TASKS ? Manages and provides support for DPS employees assigned to Delta ? Coordination with DPS sourcing as needed to support Delta Operations ? Manages the relationships and communication strategies with Delta supervisors ? In coordination with Delta supervisors, responsible for DPS employee performance ? Partner with Delta supervisors to identify target needs and staffing requirements Delta Professional Services DPS ? Collect and analyze data in collaboration with Delta teams ? Coordinate employee transitions with multiples teams within Delta and DPS ? Write and distribute periodic DPS employee communication ? Coordinate periodic town-hall meetings ? Review and approve employee expenses ? Other duties as assigned by the General Manager, Atlanta Operations ADDITIONAL PROGRAM RESPONSIBILITIES ? Develops a comprehensive list of work processes related to Delta support and documents a step-by-step process flow for each identified process Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values ? Care, Integrity, Resilience, Servant Leadership, and Teamwork ? every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: ? Competitive salary, industry-leading pro?t sharing program, and performance incentives ? 401(k) with generous company contributions up to 9 ? Paid time off including vacation, holidays, paid personal time, maternity and parental leave ? Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts ? Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages ? Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health ? Domestic and International space-available flight privileges for employees and eligible family members ? Career development programs to achieve your long-term career goals ? World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint ? Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies ? Recognition rewards and awards through the platform Unstoppable Together ? Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare What you need to succeed (minimum qualifications) ? Solid organizational and leadership skills. ? Conversant with Air Carrier Flight Operations and Federal Aviation Regulations. ? Conversant with Air Carrier Training Requirements ? Must be able to effectively communicate (verbally and in writing) and present to employees and executive leadership ? Solid computer skills including proficiency with MS Office 365 and other Delta/DPS software ? Consistently prioritizes safety and security of self, others, and personal data. ? Embraces diverse people, thinking, and styles. ? Possesses a high school diploma, GED, or high school equivalency. ? Is at least 18 years of age and has authorization to work in the United States. What will give you a competitive edge (preferred qualifications) ? Apply Job!