Patient Customer Service Specialist - Part Time
Description:
- The Patient Customer Service Specialist is a Part Time remote role that provides ridiculously nice customer service over the phone while gathering payments for medical expenses.
- Places and receives phone calls to/from patients of Americollect’s clients to gather payment for medical expenses.
- Offers solutions and negotiates repayment terms that balance the needs of the client, patient, and business.
- Collects demographic, insurance, and other relevant information from patients, making appropriate documentation in internal technology platforms.
- Leverages internal technology platforms and other web-based tools to research and resolve patient questions or concerns.
- Educates patients on the healthcare revenue cycle and repayment programs or incentives to improve their financial well-being.
- Maintains and evolves knowledge of the expectations, processes, and procedures of Americollect's numerous clients.
- Candidates must be able to train Monday-Friday 11:00am-3:00pm CST for approximately 7-8 weeks.
Requirements:
- High School Diploma/GED preferred.
- 1+ year(s) of experience in a customer service capacity preferred.
- 1+ year(s) of experience contributing to a team culture of learning and growth preferred.
- 1+ year(s) of experience in a call center environment preferred.
- 1+ year(s) of experience in medical/insurance coding and billing preferred.
Benefits: Apply Job!