Sr. Program Manager, Safety & In Ride Experience

At HopSkipDrive, our goal is to create opportunity for all through mobility. We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country. Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date. Who We Are Our Safety In Ride Experience team focuses on ensuring the safety, reliability, and efficiency of our platform. This requires seamless coordination across teams including technology, operations, and user support. We deep dive into data and conduct user research to identify opportunities, strategize and innovate based on identified opportunities, user needs, and latest technology and industry best practices. We experiment with and productize solutions that enhance efficiency and user experience, and collaborate with operations to address gaps, frictions and bottlenecks in user journeys. We ensure continuous improvement by establishing feedback loops for all user cohorts. As a Sr. Program Manager, In Ride Experience, you’ll support the business through the following responsibilities:

• Oversee program management for key initiatives focused on improving the in ride experience for across all user segments: Riders, Caregivers, CareDrivers, and Ride Organizers
• Develop a deep understanding of the needs of both internal and external users. Advocate for the user experience across all stakeholders to ensure solutions align with their needs.
• Analyze data to uncover actionable insights and identify high-priority business challenges. Quantify their impact on core metrics to guide prioritization and decision-making.
• Develop and lead initiatives that drive meaningful improvements in key business metrics. Collaborate with Data Science and Analytics teams to define data requirements, estimate potential impact, and monitor performance.
• Understand the problems that need to be solved, identify resourcing needs and address risks, and work closely with necessary stakeholders to define and manage the most effective way to enable teams to deliver solutions
• Collaborate closely with Product to design and launch user-centric features that enhance ride reliability and safety, strengthening our position as the platform of choice for long-term user retention.
• Design, implement, and refine program management frameworks, processes, and success metrics to drive goal achievement
• Define and track key program health and performance metrics, ensuring alignment with business objectives
• Utilize data-driven insights to inform strategic decisions and provide high-level reporting to senior leadership
• Provide clarity in ambiguous situations, drive effective resolution, and communicate decisions with efficiency. Leverage your expertise and contextual knowledge to help teams navigate challenges and implement solutions seamlessly

Who You Are You’re a detail-oriented and strategic leader with a passion for operational excellence in the youth transportation space. With the following skills, you’ll make a tangible and immediate impact:

• 5+ years of cross-functional program management experience
• Ability to drive alignment between technical and non-technical teams in a fast-paced environment
• Ability to collaborate effectively with Product Engineering teams on technology solutions for ride-matching, route optimization, safety features, and legal/compliance.
• Experience working with data analytics teams to measure ride safety, efficiency, and operational effectiveness
• Familiarity with Tableau and other BI tools for analyzing operational performance
• Strong analytical skills with the ability to interpret and use data to make key decisions
• Excellent communication skills to engage stakeholders effectively; ability to influence without authority, ensuring cross-functional teams like Product, Engineering, and Operations work toward a common goal
• Background in marketplace operations (supply demand management), mobility, logistics, or last-mile transportation is highly valuable.

Our Investment In You We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is proud to operate as a drug-free workplace. HopSkipDrive is also committed to fair and equitable compensation practices. The salary range for this role is $95,000 - $115,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options. HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.

• This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**

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