Customer Loyalty Representative - Full-time (Remote) in Basking Ridge, NJ
Job title: Customer Loyalty Representative - Full-time (Remote) in Basking Ridge, NJ at Viking Pest Control
Company: Viking Pest Control
Job description: Competitive Compensation-Impressive Benefits-Potential for Growth- Work/Life BalanceLooking for a fulfilling career; not just a job? Seeking an employer that provides hands-on training? Searching for an employer who believes in investing in its team members for long-term growth?Start your new Career with Viking Pest Control!About Us:At Viking Pest Control, we're leaders in pest management services, delivering innovative solutions and exceptional customer experiences. With a focus on technology-driven pest prevention and a commitment to excellence, we are dedicated to growing our business while helping our team members thrive in a supportive, collaborative environment.If You Are:A person who lives in New Jersey, Pennsylvania, Maryland, or Delaware and loves making people happy and delivering phenomenal customer service, Viking Pest has an exciting opportunity for you!Are you passionate about creating exceptional customer experiences and building long-term relationships? Viking Pest Control is seeking a Customer Loyalty Advocate who embodies our core values through professional, courteous communication and a commitment to customer satisfaction.As a Customer Loyalty Advocate, you'll be the voice of Viking-supporting our clients, resolving issues, and ensuring every customer interaction reinforces our reputation as the industry leader in pest control.Who We're Looking For:We're searching for a people-oriented problem-solver who thrives in a fast-paced environment. If you're a strong communicator with a positive attitude and a passion for helping others, you could be a great fit. Previous customer service experience-especially in pest control or high-volume call settings is a plus.What You'll Do:
- Answer inbound customer calls and provide timely, accurate solutions.
- Communicate with customers through email, chat, and text platforms.
- De-escalate concerns with professionalism, empathy, and patience.
- Educate customers on our services and assist with troubleshooting using our CRM (PestPac).
- Update and review customer accounts, including service, billing, and warranty details.
- Schedule appointments clearly and efficiently.
- Collaborate with other departments to improve the overall customer experience.
- Identify upsell opportunities and offer value-added services when appropriate.
- Accurately enter data, process payments, and support Inside Sales as needed.
- Document customer concerns and escalate issues appropriately.
- Support special projects and participate in ongoing customer service initiatives.
- Strong written and verbal communication skills
- A calm, empathetic, and patient demeanor
- Excellent multi-tasking, time management, and organizational abilities
- Comfort working in a high-volume, fast-paced environment
- Proficiency in Microsoft Office 365; PestPac experience preferred
- Previous experience handling multi-line phone systems is a plus
- Ability to sit, stand, walk, and use a computer/phone for extended periods
- Willingness to work two Saturdays per month
- Competitive compensation
- Paid time off including eight paid holidays
- Comprehensive benefits, including health, dental, vision, and 401(k) with company match.
- Career growth opportunities in a fast-growing, innovative company.
- Ongoing training and professional development programs.
- A collaborative, inclusive, and supportive work environment where your contributions are valued.