Operations Agent
Job title: Operations Agent in Anchorage, AK at Akima
Company: Akima
Job description: Company Overview:Work Where it MattersPegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.For our shareholders, Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.For our government customers, Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.As a Pegasus employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. Description:Pegasus Aviation Services is looking for Operations Agents (ANC Airport Location) to work in Anchorage, AK. Operations Agents are responsible for providing essential operational support and logistics to customer airlines, ensuring that all tasks related to crew, passengers, and flight schedules are carried out efficiently. This position includes coordinating crew logistics, handling paperwork, and driving vehicles to and from aircraft. The Operations Agent plays an important role in maintaining smooth, timely, and accurate flight operations.This is a non-exempt, hourly position, reporting directly to the Operations Manager. Compensation is based on experience and job performance.To join our team of outstanding professionals, apply today! Responsibilities:
- Provides direct assistance to airline customers and crew members, ensuring their needs are met and that operational requirements are addressed
- Coordinates crew movements with local hotels and transport companies, ensuring all logistics are properly arranged and updated in the system
- Drives company vehicles to and from the aircraft to assist with operations and crew logistics
- Monitors and ensures timely and accurate flight information is provided to staff, enabling appropriate manpower coverage
- Clears paperwork at U.S. Customs and ensure all necessary procedures for crew and cargo are followed
- Must be able to hold and maintain a valid SIDA
- Climbs aircraft stairs as required to support operational tasks
- Assists with boarding and deplaning of passengers, ensuring efficient coordination and scheduling
- Updates and maintains intranet and operational databases to ensure accurate and up-to-date information for customer airlines
- Liaises with airline staff, providing timely and professional communication throughout the operations process
- Maintains a professional demeanor when interacting with internal and external stakeholders to foster positive relationships
- Operates a radio or pager to maintain communication with team members and supervisors
- Maintains a clean and organized work area, ensuring it is presentable to customers and crew members
- Performs other tasks as assigned by the Operations Manager to support overall company goals
- Proficiency with Windows-based programs (e.g., Excel, Word)
- High school diploma or GED required
- 0-2 years of experience in administrative, customer service, operations, or related fields
- Valid driver’s license required
- Must be at least 18 years old and able to obtain airport driving endorsement
- Excellent written and verbal communication skills
- Must be a U.S. citizen or provide proof of right to work in the U.S.
- Language Skills:
- Ability to read, write, and speak English fluently
- Ability to read and interpret safety rules, operational manuals, and documents, and effectively communicate with stakeholders
- Math Skills:
- Basic arithmetic abilities to perform calculations for routine operations
- Problem-Solving Skills:
- Capable of solving practical issues and making decisions based on sound judgment
- Must pass a pre-employment drug screening
- Must be able to obtain airport security clearance, including U.S. Customs clearance
- Willingness to work varying schedules, including nights, weekends, and holidays
- Ability to work in a fast-paced, high-stress environment
- Prior airline operations experience or related work with customers
- Aircraft Dispatcher Certificate or similar operational certifications
- Familiarity with customs procedures and flight operations paperwork
- Ability to lift and move up to 50 pounds, with occasional assistance for heavier items
- Regularly required to stand, walk, climb aircraft stairs, bend, stoop, and kneel
- Must drive vehicles to and from aircraft as part of daily operations
- Exposure to varying weather conditions and moderate-to-high noise levels, especially near aircraft (hearing protection is provided)
- Ability to lift up to 50 pounds and occasionally assist with heavier items
- Work performed in both indoor and outdoor environments, with exposure to various weather conditions
- Noise levels can range from moderate to high, depending on aircraft activity