Remote Dealership Engagement Manager
Job title: Remote Dealership Engagement Manager in Phoenix, AZ at Apollo Retail Specialists
Company: Apollo Retail Specialists
Job description: At A Glance:Apollo Retail Services is seeking a dynamic, results-driven Dealer Engagement Manager – Automotive to represent SiriusXM as the primary point of contact for a portfolio of automotive dealerships. This phone-based position plays a critical role in supporting SiriusXM's dealership programs through strategic outreach, virtual training, and ongoing relationship management.This remote, phone-based role is responsible for promoting SiriusXM’s automotive dealer programs, delivering training, analyzing dealership performance, and ensuring trial awareness across new and pre-owned vehicle sales. You'll act as a trusted partner to dealership staff, helping them fully integrate SiriusXM offerings into their sales and service processes.We’re looking for a proactive self-starter who thrives on relationship-building, problem solving, and becoming an essential resource to dealer teams—all without stepping foot on the lot. Important Information:Responsibilities:
- Serve as the primary contact for dealerships participating in SiriusXM’s Dealer Programs and initiatives, providing ongoing support, program guidance, and proactive engagement to ensure successful execution and adoption.
- Make regular outbound calls and handle inbound inquiries to support and engage dealerships.
- Manage dealership enrollment into SiriusXM Dealer Programs by identifying eligible dealers, explaining program benefits and requirements, and ensuring accurate, timely submission of documentation.
- Promote brand and trial awareness, helping dealers understand how SiriusXM enhances the customer experience.
- Deliver virtual coaching and training sessions to dealership personnel about the SiriusXM product, technology features, customer engagement, and program value.
- Monitor program participation and performance across a specified region or portfolio of dealerships, providing strategic support and optimization plans where needed.
- Troubleshoot issues related to activation, data flow, compliance, or enrollment and escalate when necessary.
- Required to utilize proprietary tools to log daily activity
- High program enrollment and activation rates across assigned dealerships.
- Strong virtual relationships built on consistency, accuracy, and value.
- Increased engagement and improved performance metrics.
- Accurate documentation and efficient issue resolution.
- Proactive contributions to dealership success—without ever leaving your desk.
- 2+ years of experience in phone-based sales, customer service, automotive sales, dealership account management, program coordination, field support, or another customer-facing role within the automotive industry
- Excellent communication, presentation, and interpersonal skills—especially over the phone and via email—with the ability to project professionalism and influence a wide range of dealership stakeholders.
- Proven ability to explain programs, train remotely, and influence dealer behavior while managing and prioritizing a portfolio of dealership accounts across a district or territory with strong attention to detail for handling documentation, program compliance, and follow-through.
- Strong organizational and time management skills, with a self-motivated, execution-focused approach and the ability to thrive in fast-paced, independent environments
- Proficiency in CRM systems, data tracking tools and Microsoft Office Suite (Excel, PowerPoint, Outlook)
- Preferred: Familiarity with automotive dealership operations and DMS platforms
- $48,000 USD a year
- Technology allowance $75 per month
- Participation in healthcare benefits & 401K is available
- Paid holidays, vacation and personal time off