Director, Revenue and Customer Systems
Job title: Director, Revenue and Customer Systems in Denver, CO at Checkr
Company: Checkr
Job description: About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on and is a Y Combinator 2024 .About the team/role
Checkr is looking for a proven leader who has successfully built, coached, and led teams to the successful evaluation, development, integration, or implementation of systems to support Revenue and Customer business functions. This includes the development, design, and optimization of information technology and systems functions supporting the company's business processes and technical information systems platforms.The Director, Revenue & Customer Systems is a technical and business leader who can demonstrate an ability to build relationships with the different business units across the organization and will thoroughly understand the business needs and opportunities required to achieve business goals in alignment with the corporate goals and priorities.This key leadership role is within our Corporate Engineering organization and will report to the Head of Corporate Engineering. In addition, this role will partner very closely with Checkr's RevOps and GTM business teams to enable their success through technology.What you'll do
- Partner with Checkr's RevOps and GTM business teams to define capability and systems roadmap for a scalable application platform
- Demonstrate strong experience building teams capable of developing detailed requirements for the implementation of new systems
- Ability to lead teams in the development and execution of plans to build, integrate or implement systems solutions to meet business needs as defined in the requirements of the business units
- Ensure that all projects follow existing or evolving infrastructure architecture standards, maximize systems and operational efficiencies, protect data, and support platform compatibility
- Define processes related to the evaluation and selection process of third-party systems/applications including the development and writing of RFIs, RFPs, and RFQs as well as the evaluation process through demonstrations, POCs, pilots, and/or cook-outs
- Coordinate delivery of services to user groups and ensure IT service is uninterrupted.
- Manage the development, deployment, and execution of controls and defenses to ensure the security and risk mitigation of company infrastructure technology, and information systems
- Proven experience leading Revenue and Customer systems teams
- Deep experience in implementing Revenue and Customer applications, such as Salesforce, Zendesk, and other customer and candidate-facing systems.
- Experience identifying, baselining, and tracking KPIs
- Strong analytical and problem-solving skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced, dynamic and high growth environment
- Bachelor's/Master's degree in engineering, management or related studies
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend, home office stipend