Technology Solution Center Specialist

Job title: Technology Solution Center Specialist in Overland Park, KS at PNC Financial Services Company: PNC Financial Services Job description: Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.As a Technology Solution Center Specialist within PNC's Technology organization, you can sit in Overland Park, Kansas. This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.Monday - Friday: 8:00 am – 5:00 pm*PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.**Driver's License Required*Hardware and Software Support (laptop/desktop), Printer Installation Supporting Incidents and Customer Requests Wireless access support Mobile Support (PNC Apps)Responsible for providing SME support specific to all desktop applications and technology related support events, activities, and/or changes.- Provide second level/SME technical support to all PNC clients and contractors including all incidents that can be serviced remotely . - Immediate technical service using warm transfers for clients who cannot log into PC, VDI, or VPN - Improve the client experience and provide less work interruption for local Field Service markets through immediate resolution of "remotely resolvable" client incidents allowing greater client productivity. - Respond to requests for technical assistance via chat and/or web tickets - Remain current with support changes/updates - Adhere to Service Desk and Company Polices and Incident Management processJob Description

• Provides support and complex problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
• Manages and performs complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.
• Engages and assists vendors for technology implementations and resolving issues.
• Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology.
• Resolves incidents and fulfills requests in accordance with knowledge documentation.
• Serves as a mentor while coaching team members and leading knowledge sharing initiatives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred Skills Customer Solutions, Data Architecture, End Users, Problem Resolution, Technical SupportCompetencies Call Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, Problem Solving, Software Installation and Support, Technical TroubleshootingWork Experience Roles at this level typically require a university / college degree with 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.Education BachelorsCertifications No Required Certification(s)Licenses No Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit .Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.California ResidentsRefer to the to gain understanding of how PNC may use or disclose your personal information in our hiring practices. Expected salary: Location: Overland Park, KS Apply for the job now! Apply for this job