Customer Service and Sales Representative

Job title: Customer Service and Sales Representative in Everett, MA at Rustman Agency Company: Rustman Agency Job description: About the Role We are seeking a motivated and personable Customer Service and Sales Representative to join our growing team. In this role, you will support and guide clients through product education, personalized solutions, and consistent service. You’ll be a key part of the customer journey, helping people make informed decisions while building long-term relationships.This position is ideal for someone who is proactive, people-focused, and comfortable working in a fast-paced environment where every conversation matters.Responsibilities Communicate with customers via phone, email, and chat with professionalism and care Understand client needs and recommend appropriate product or service solutions Educate clients on offerings and identify opportunities to upsell when appropriate Manage follow-ups and build strong, long-term customer relationships Use CRM tools to track interactions, organize tasks, and maintain accurate records Work collaboratively with your team to share ideas and improve service strategiesQualifications Experience in customer service, sales, or a client-facing role is helpful but not required Strong verbal and written communication skills Ability to manage multiple interactions with clarity and professionalism Comfortable learning new tools and using CRM systems Self-motivated, organized, and adaptable Reliable internet connection and a quiet workspace if working remotelyWhat We Offer Flexible work schedule and remote opportunities Comprehensive training and ongoing mentorship Supportive team environment with a strong culture of collaboration Growth opportunities based on performance Recognition, incentives, and a role that makes a real differenceIf you are ready to turn conversations into impact and build a career where your voice matters, we encourage you to apply today. Expected salary: Location: Everett, MA Apply for the job now! Apply for this job