ServiceNow SME
Job title: ServiceNow SME in Albuquerque, NM at KeyLogic Company: KeyLogic Job description: OverviewPosition: ServiceNow SME Location: Albuquerque, NM Salary Range: $134,000 - $144,000 per year Clearance: No Clearance RequiredKeyLogic is seeking a Subject Matter Expert in ServiceNow to support the IT program at a major national laboratory.Responsibilities- Consult on best practices, assess, and provide recommendations on process optimization, module design, user stories, testing. - Design and Implement modules as requested bycustomer within ServiceNow, for example Virtual Agent and Chat Bot. - Provide recommendations on optimizing the Service Desk and Employee Center. - Develop workflows within the ServiceNow Modules to ensure integration with ITIL and KCS processes. - Provide guidance for training employees on the uses of ServiceNow. - Attend Implementation meetings. - Provide guidance on the application of ServiceNow best practices. - Provide guidance and documentation on configurability of ServiceNow. - Review and assist with converting operational reporting into the ServiceNow module.Qualifications- Bachelor’s degree in STEM field and 5 years related experience. In lieu of a Bachelor’s degree an additional 6 years of job-related experience totaling 11 years of experience is applicable. - Must be U.S. Citizen Expected salary: $134000 - 144000 per year Location: Albuquerque, NM Apply for the job now! Apply for this job