Front Desk Receptionist
Job title: Front Desk Receptionist in Kennesaw, GA at Assa Abloy
Company: Assa Abloy
Job description: ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you've ever walked through an automatic door, stayed in a hotel, or gone through passport control, you've probably used one of our products or services. We have operations in over 70 countries and over 52,000 colleagues worldwide.Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. We have a fantastic opportunity for a Front Desk Receptionist.Your Role in Keeping the Future in Safe Hands...Reporting to the VP of Operations, you will have the opportunity to work on a team of bright individuals dedicated to delivering a wide range of comprehensive security products to our customers.This will be an onsite position, based out of Kennesaw, GA.What you will do…
- Answer all incoming phone calls, prioritize customer inquiries, and direct them to the appropriate teams
- Ensure that all customer concerns are addressed by the relevant departments.
- Serve as the customer service champion for PTI
- Welcome all office visitors, clients, and attendees for company events
- Oversee and maintain the organization of the front desk area
- Collect, sort, and distribute all mail, packages, and front-office deliveries
- Provide administrative support to team members as needed
- Assist various departments, including Operations, Finance, Sales, HR, and R&D when necessary
- Conduct occasional office tours
- Support the planning and execution of office events and functions as required
- Highly organized professional adept at multitasking
- Strong interpersonal skills that ensure visitors and customers receive a warm welcome and leave with a positive first impression.
- Demonstrates ownership and accountability in all tasks, consistently delivering results on time.
- Effective communicator, both in writing and verbally, across various platforms including phone, email, and formal correspondence.
- Capable of collaborating successfully with all team members across different departments.
- Proficient in Microsoft Office applications.
- Previous experience with CRM systems, such as Salesforce, is preferred.
- Generous and competitive total rewards package
- Comprehensive and career-development resources to expand your skills and maximise your potential
- Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate
- Culture of empowerment, providing opportunity and support to grow in the role