Healthcare Call Center Manager
Job title: Healthcare Call Center Manager in Lexington, KY at Credit Solutions LLC
Company: Credit Solutions LLC
Job description: Position Summary: Credit Solutions, a leading national revenue cycle management company headquartered in Lexington, KY, is seeking a results-driven and compassionate Healthcare Call Center Manager to lead and support our Self Pay Customer Service Team in a remote environment. This role is responsible for overseeing team operations, driving performance, and ensuring high-quality service in alignment with our mission and values. You'll guide a team of leaders and representatives, set goals, and implement processes to achieve client success and company objectives.Key Responsibilities:
- Lead and mentor a remote EBO Self Pay Team
- Set and monitor goals for team, client, and individual performance
- Conduct evaluations, manage timecards, and respond to PTO requests
- Monitor KPIs and ensure 100% of monthly collection goals are met
- Manage team staffing, training, compliance, and performance improvement
- Maintain strict adherence to HIPAA and all healthcare billing regulations
- Collaborate with clients and attend meetings as needed
- 3-5 years of experience in healthcare billing, collections, or financial management
- 2+ years of leadership or supervisory experience (call center setting preferred)
- High school diploma or GED required; bachelor's degree preferred
- Strong knowledge of HIPAA, FDCPA, and healthcare revenue cycle
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Excellent leadership, communication, and problem-solving skills
- Make a meaningful impact on patient financial outcomes
- Lead a high-performing, collaborative team
- Opportunities for growth and professional development
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employer Paid Life Insurance
- Aflac Supplemental Insurance
- Company Matched Retirement
- Vacation Pay
- Holiday Pay
- AT&T Corporate Employee Cellular Discounts
- Dell Corporate Employee Computer Discounts
- Gym Membership Reimbursement
- $500 Referral Bonus Program