Consultant, Organization Strategy (Hybrid Preferred)
Job title: Consultant, Organization Strategy (Hybrid Preferred) in Charlotte, NC at Lincoln Financial Group
Company: Lincoln Financial Group
Job description: Alternate Locations: Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Work from HomeWork Arrangement:Hybrid/Common Days+ : Work 2-3 days a week in a Lincoln office with a designated workspace.Relocation assistance: is not available for this opportunity.Requisition #: 74506The Role at a GlanceWe are excited to bring on a strategic thinking, innovative, and highly motivated Consultant of Organizational Strategy to our GP Claims & Ops Vendor Strategy and Management team.Over the past few years, Lincoln has increased its investment in the Group Protection (GP) business. As the largest function within GP, Claims & Operations has been diligently reviewing its strategy in alignment with, and in support of, the broader Lincoln, Workplace Solutions, and Group Protection strategies. To successfully support GP’s long-term strategic growth and profitability goals, the Claims & Operations function has embarked on a multi-year journey to transform our people, process, and technology with the primary goals of improving the customer experience, optimizing our cost structure, and increasing our internal effectiveness & scalability.As a Strategy Consultant, you will join a highly engaged, fast-paced organization and will have an opportunity to make a direct impact on the success of our business as we adapt and transform to meet the evolving needs of the market. You will partner with business leaders and various internal/external stakeholder groups to develop and execute on prioritized strategic roadmaps that optimize our investments, allowing the organization to focus and deliver the highest value business capabilities.It is an exciting time here at Lincoln, and in GP Claims & Operations, as we lay the foundation for our future and develop the solutions needed to achieve our organizational and financial goals for years to come!What you'll be doing
- Performing comprehensive cost-benefit analysis and making recommendations to senior leaders on where to invest budget, resources, and capacity to improve our people, process, and technology
- Leading and managing large-scale, complex, strategic initiatives in alignment with our Lincoln Financial, Workplace Solutions, and Group Protection strategies
- Developing comprehensive strategic roadmaps, in partnership with internal stakeholders and senior leaders, gaining support and alignment, and negotiating priority based on business value
- Leading the execution of strategic roadmaps, in partnership with internal stakeholders, to deliver new capabilities to the market
- Developing recommendations for improved organizational models to optimize achievement of business objectives and to meet evolving internal/external demands
- Evaluating new and emerging partnership opportunities, and expanding existing relationships, to complement our suite of in-house capabilities
- Creating and managing the GP Claims & Operations initiative portfolio, driving the continuous planning model
- Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
- Identifies and recommends process improvements that significantly reduce workloads or improve quality for his/her assigned area(s) of responsibility
- Consults with internal stakeholders & other parties to prepare data driven GP Claims & Ops managed supplier profiles using spend, risk, key contract terms, service level agreements, and performance metrics for GP Claims & Ops managed suppliers.
- Conducts performance reviews of GP Claims & Ops managed suppliers, identifies opportunities for efficiencies and executes on recommendations and strategies.
- Analyzes existing GP Claims & Ops managed vendor related processes and capabilities to identify opportunities and recommend improvements to streamline workflows, enhance vendor performance, and reduce costs.
- Stays informed on industry and regulatory trends in AI, automation, and emerging technologies to proactively identify new opportunities and optimize GP Claims & Ops managed vendor strategies.
- Maintaining knowledge of current and emerging developments/trends, assessing impact, and collaborating with senior management to incorporate new trends and developments in current and future strategies