Remote Service Technician
Job title: Remote Service Technician in Pelham, AL at Siemens
Company: Siemens
Job description: Job Description:Remote Service Technician – Pelham, ALHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.Summary:This position will be added to the Building Management System Operation Center (BMSOC) to support a large customer for HVAC controls of building automation systems.Specialist I / Technician – This position will provide support to customers by investigating HVAC mechanical and automation issues. Able to troubleshoot and resolve HVAC mechanical, automation, and alarm data issues via multiple automation applications. Document information on work order tickets with trouble resolutions or dispatching field technicians when required. Serve as a support liaison for HVAC mechanical and control technicians.Scope:ResponsibilitiesSetup and analyze automation reports. Working knowledge of HVAC mechanical functionalities, temperature controls, and energy management concepts. Knowledge of building automation systems. Experience with analytical problem solving and decision-making skills. Work and coordinate with external field personnel. Work independently, as a stand-alone position or within a dedicated team.Required Knowledge/Skills, Education, and Experience:
- Ability to troubleshoot and resolve HVAC mechanical, control systems, or sequences of operation issues.
- Able to read and follow schematics and control programming logic.
- Computer skills a must - Microsoft Office (Word, Email, Excel, & Outlook).
- Remote troubleshooting skills.
- Able to work flexible hours.
- High school diploma, GED, or state recognized high school proficiency exam.
- Qualified applicants must be legally authorized for employment in the United States.
- Individual must possess a valid Driver’s license in good standing.
- Excellent customer service skills.
- Good verbal and written communications skills.
- Candidates will need to be self-sufficient and motivated.
- Preferred Knowledge/Skills, Education, and Experience
- AS Degree in an Electrical or Mechanical discipline.
- Tele-Conferencing (Zoom, Teams, etc.).
- Control applications a plus