Contact Center Customer Service Representative /Customer Service Representative
Job title: Contact Center Customer Service Representative /Customer Service Representative in Jefferson City, MO at
Company:
Job description: Immediate need for a talented Contact Center Customer Service Representative /Customer Service Representative. This is a 06+months contract to Hire opportunity with long-term potential and is located in Jefferson City, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested.Job ID: 25-69939Pay Range: $16 - $16.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Responsibilities:
- Training: 6-8 weeks, 8:00 AM - 4:30 PM CST (100% attendance required).
- Post-training: 8:30 AM - 5:00 PM CST.
- Hybrid Schedule: On-site Tuesdays and Wednesdays (subject to change).
- Handle inbound calls and respond to inquiries about medical assistance programs.
- Collect, verify, and assess applicant data to determine eligibility.
- Update and maintain accurate case records across multiple systems.
- Perform recertification, review, and processing of medical assistance cases.
- Educate participants on public assistance policies and procedures.
- Meet or exceed performance benchmarks in accuracy, productivity, and customer service.
- Refer applicants to other community or agency resources as needed.
- Participate in training and adapt to frequent policy or process updates.
- Maintain professionalism and confidentiality while dealing with sensitive information.
- Key skills; Medicaid , Customer Service , Inbound/Outbound Calls
- Minimum of 2 years' experience in high-volume telephone customer service and issue resolution.
- Strong comprehension and ability to apply federal and state laws, policies, and procedures.
- Proficient in data entry, case documentation, and computer systems.
- Ability to manage emotional or difficult conversations with empathy and professionalism.
- Organized, detail-oriented, and capable of prioritizing tasks under pressure.
- Basic math and eligibility benefit calculation knowledge preferred.
- Strong verbal and written communication skills.
- Must attend Day 1 onboarding on-site (4-8 hours), have personal transportation.
- Dedicated, hard-wired internet connection required (no hotspots/satellite).
- Child/dependent care arrangements must be in place; no caregiving during work hours.
- Must have a private, distraction-free remote workspace and backup location within 60 minutes.