DWS Device Experience Consultant
Job title: DWS Device Experience Consultant in Rye Brook, NY at Kyndryl
Company: Kyndryl
Job description: Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleYour Role and ResponsibilitiesWe are looking for people with Consulting and Technical acumen for all things Modern Workplace and End User Experience!You will join our Kyndryl Consult organization and help deliver Cloud first, Remote first, Digital first solutions at scale and enhance resilience and security for our customers while optimizing costs.This role is for you if you are passionate about creating an exceptional employee experience – making their modern work life easier, simpler, more unified, and more secure. You will Deliver consulting engagements for one or more of our Digital Workplace technologies and Platforms: As a Desktop Virtualization Architect and/or Modern Endpoint Device/Mobile Management Architect you will develop solutions that solve unique business needs and enable anywhere, any device, anytime work.Primary duties may include, but are not limited to:
- Lead role in the delivery of client consulting engagements for Digital Workplace including client workshops, capability assessments, maturity assessments, strategies, roadmaps (discover, design, digital, deploy), migrate and implement solutions.
- Perform analysis of client’s current state, define desired outcomes, define/revise user experience strategies, design conceptual solutions/plans/roadmaps that drive the adoption of relevant emerging technologies, automation, and improved processes onto the client’s organization.
- Lead consulting engagement teams: structure and lead requirements analysis, plan for milestones, manage engagement outcomes, and oversee project team members to manage toward engagement outcomes.
- Articulate engagement findings, designs, recommendations, and roadmaps at executive levels. Deliver storyboard presentations to gain client commitment and buy-in.
- Contribute to the consulting knowledge base and methods with technique papers, work product descriptions, guiding principles, documents, and further the evolution of intellectual capital assets.
- 5+ years’ experience working as a lead or senior consultant focusing on Digital Workplace technologies at an IT professional services firm or similar background in an IT role in a large enterprise
- 8+ years’ experience delivering consulting engagements for one or several of our Digital Workplace technologies with deep expertise implementing and managing VDI and/or DaaS products, applications publishing, application Layering technologies.
- Experience with Unified Endpoint Management (UEM) implementation, configuration ad automation
- Experience with both On-Prem and Cloud-based implementation of one or more major vendor offering
- Expertise in modern configuration and management of major end user operating systems( Windows, MacOS, Android, iOS) including touchless provisioning, automated configurations, intimate knowledge on Data isolation and device/application management techniques, browser integrations and operating system limitations.
- Expertise in identity and access management integration with UEM, defining end-user policies, patch management, scripting and/or other supporting technologies for endpoints.
- Experience of Offering and Point of View developments
- Experienced skill level with contemporary engagement methods such as whiteboard, workshops, hands-on demo's, prototyping and Proof of Concepts
- Experienced level skills with Design Thinking, Agile and DevOps methods.
- Excellent verbal, written and presentation skills;
- Self-driven, detail-orientated
- Ability to work collaboratively and productively with globally dispersed teams
- Ability to manage ambiguity, yet producing tangible results
- Ability to effectively manage challenging situations without loss of focus when under pressure
- Microsoft Modern Workplace portfolio: Office 365, Teams, Intune, Power Platform, Viva, OneDrive, and SharePoint
- Device/Mobile Management platform experience with Intune, MaaS360, SOTI MobileControl, Jamf Mobile Device Management, and/or VMware Workspace One
- VDI, Virtual Platform Engineering, DaaS (Citrix, VMWare, AVD)
- Service Desk ticketing, telephony, and resource allocation tools (e.g., ServiceNow, BCM Remedy Helix)
- Azure Active Directory and Azure Virtual Desktop Services