Hospitality Technology Analyst | Full-Time | Remote

Job title: Hospitality Technology Analyst | Full-Time | Remote in USA at Spectra Experiences Company: Spectra Experiences Job description: Oak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.Position SummaryThe Hospitality Technology Analyst supports the Hospitality Technology team in the implementation of solutions for OVG Hospitality, primarily point of sale (“POS”) systems. They will work collaboratively with cross-functional teams and vendors to ensure the proper product is selected to meet the needs of the business and then assist in the planning, configuration, and installation of the solution. A successful applicant will have a demonstrated familiarity across a range of areas: LAN/WLAN, desktop support, project management, point-of-sale systems, cloud systems, and IT infrastructure in traditional and non-traditional environments. This role will require substantial travel and the ability to work nonstandard hours, including nights, weekends, and holidays, in support of our clients.This role pays an annual salary of $77,000-$88,000 and is bonus eligible.Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).This position will remain open until July 25, 2025.Responsibilities

• Support the design and deployment of OVG Hospitality’s technical infrastructure and systems as part of seamlessly onboarding new clients
• Work with vendors to ensure our POS systems meet OVG Hospitality’s needs
• Ensure that OVG Hospitality’s technology is integrated properly with other internal systems
• Contribute to knowledge management and participate in an environment of standardized, repeatable processes, suggesting updates as needed to continually improve our operations
• Maintain an accurate hardware inventory of POS and related devices across the OVG ecosystem
• Support OVG Hospitality stakeholders and clients with invoicing and billing needs
• Provide technical support as needed to onsite teams and clients
• Stay updated with the latest industry trends, technologies, and best practices

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent relevant experience
• 3+ years of experience in an IT support role, preferably in non-traditional environments like sports & entertainment venues and special events
• Familiarity with common venue technologies like POS hardware and software, Wi-Fi, network infrastructure, etc
• Proficiency in operating systems and system management tools
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud)
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to lift and move equipment

Strengthened by our Differences. United to Make a DifferenceAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. Expected salary: $77000 - 88000 per year Location: USA Apply for the job now! Apply for this job