Customer Support Center U2 Field Service -Level 4
Job title: Customer Support Center U2 Field Service -Level 4 in Palmdale, CA at Lockheed Martin
Company: Lockheed Martin
Job description: LMCareers Business UnitAERONAUTICS COMPANYSecurity ClearanceSecretShiftFirstDirect/IndirectDirectBusiness AreaAeronautics CompanyDepartment3D2P00:PD ADP FLEET SUPPORTJob ClassProduct SupportJob CategoryExperienced ProfessionalProgramU2Req TypeFull-TimeJob DescriptionWhat You Will Be Doing:As a Field Service Sales Support Engineer Staff supporting the U-2 Program, your primary duties are to support the Customer Support Center (CSC), manage the Field Incident Report process, manage communication between all field locations and engineering, provide reports and data for aircraft parts. As a key liaison to the field, you will be responsible for providing statistics and reliability data, assign appropriate engineering and provide notifications of new 107 requests, assist with developing 107 dispositions, analyze trends, and develop submittals for tech manual reviews and changes.
Additional duties are required to perform as the U-2 aircraft trainer. You will develop U-2 aircraft training materials and execute delivery to onsite at customer locations around the world. You will participate in hardware integration activities for new products to develop effective training and field support solutions, support product integration, modifications and performance/reliability enhancements to product in accordance with specific customer specifications. Your role establishes and directs a training system and/or conducts classroom and practical instruction to provide technical knowledge for the maintenance, repair, and operation of systems, according to established procedures.What's In It For You:
From onsite to remote, we offer flexible work schedules to comprehensive benefits investing in your future and security. Learn more about Lockheed Martin's comprehensive benefits package here.
Do you want to be part of a company culture that empowers employees to think big, lead with a growth mindset, and make the impossible a reality? We provide the resources and give you the flexibility to enable inspiration and focus - if you have the passion and courage to dream big, work hard, and have fun doing what you love then we want to build a better tomorrow with you.Basic Qualifications
- Minimum seven years aircraft experience
- Experience with aircraft systems troubleshooting
- Experience with power-on operational checks
- Interpret tech data/ Familiarity with Technical Manuals.
- Will work with and lead teams
- Strong Computer Skills including MS Office Applications
- Candidate must have final Secret clearance.
- U-2 avionics/electrical
- U-2 Electronic Warfare system and data link,
- U-2 Airframe
- Fiber optics repair,
- Time domain reflectometer,
- Network analyzer,
- Blue print reading,
- AF Forms 781
- Read and interpret wiring diagrams
- Informal OJT provider
- Strong interpersonal and communication (both verbal and written) skills and the ability to effectively work within a workforce.