Customer Support Agent (Remote)_Night Shift
This a Full Remote job, the offer is available from: United States, Washington (USA)
Position: Customer Support Agent Location: Remote Type: Contractor (40 hours/week) About Us: Are you looking for a new challenge in a dynamic, fast-growing environment? Do you want to contribute to a company with the ambitious goal of enabling 1 billion business travellers to plan and re-plan their trips by automating travel management? If so, we are looking for you! Join our team and be a part of an innovative company dedicated to revolutionising the travel industry. We provide you with the opportunity to grow and make a real impact, all while working in a collaborative and supportive environment. This is a remote role aimed at providing 24/7 customer support to our clients, meaning you can work from anywhere in the world. Shifts may include irregular working hours depending on your time zone, offering flexibility and the opportunity to balance work with personal commitments. The selected candidate will join as a contractor, allowing for a dynamic and flexible working arrangement. Shift is for 15:30-24:00 CET during TUE-SAT or SUN-THU , with a margin of +/- one hour to fit your schedule. If you are passionate about providing exceptional customer service and have the necessary skills and experience, we would love to hear from you. Apply now with your resume in English, to join our team and help us deliver outstanding support to our clients. Responsibilities:
- Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English.
- Utilise Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
- Collaborate with team members to ensure a seamless customer experience.
- Stay updated with industry changes and company policies to provide accurate and current information to clients.
- Minimum of 2 years of hands-on experience with Galileo or Amadeus.
- Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus is a must.
- Fluent in spoken and written English.
- Excellent communication skills in writing (including responding in chatbox) and speaking.
- Strong attention to detail and accuracy.
- Team player with the ability to work collaboratively.
- Demonstrated willingness to learn and adapt to new challenges.
- Growth Opportunities: We are a high-growth company, offering numerous opportunities for career advancement.
- Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
- Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
- Competitive Contractor Compensation: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you are rewarded for your hard work, with actual support to your work-life balance.
- Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued.