Service Support Specialist – Kelly Generator & Equipment – Owings, MD
Job title: Service Support Specialist
Company: Kelly Generator & Equipment
Job description: The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups. This position on-site at our Owings, MD location.
Responsibilities:
- Assists the Service Project Coordinators in the completion of warranty, new unit start-ups, and all national accounts assigned to KGE by Generac
- Act as a point of contact between our sales and service departments
- Provide support to our contractors, customers, and factory representatives
- Utilize in house software to submit appropriate documentation & file warranty claims
- Assist with dispatching technicians to assigned projects
- Support the service team as needed
- Other duties as assigned
- Strong verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to develop relationships with co-workers & vendors
- Experience in Microsoft Office (Excel, Word, Outlook)
- Excellent customer service skills
- Excellent time management skills
- High school diploma.
- 1 year experience in customer service, administrative or related field
- On-site position
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at a time.