Pharmacy Customer Service Representative Weekend Remote (Full Time)

About the position Carlisle Medical is seeking a Pharmacy Customer Service Representative to join their team in Mobile, AL. This full-time remote position focuses on managing the prescription needs of injured workers, ensuring efficient and accurate service. The role involves working alternating weekends on a 4-day, 10-hour schedule, providing an opportunity to work from home during weekend shifts.

Responsibilities

• Prepares, inputs and supports claimant profiles in pharmacy network.

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• Assists pharmacies in adjudication of claimant medications.

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• Coordinates and liaises with client adjusters, pharmacies, and claimants to ensure accurate assignment of medication benefits.

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• Supports client needs regarding requirements for claimant medications with reporting and data.

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• Manages and updates client and claimant information in multiple systems.

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• Answers questions from claimants, adjusters, and pharmacies regarding medications.

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• Adjusts to changing processes and needs of various clients.

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• Performs other duties as assigned.

Requirements

• 3 years related customer service or telephonic experience and/or training preferred or equivalent combination of education and experience.

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• Proficient in the use of computers and multiple software systems.

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• Experienced in Microsoft Office.

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• Strong communication skills, including active listening and the ability to ask relevant questions.

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• Excellent written grammatical skills and understanding of proper telephone etiquette.

Nice-to-haves

• Experience in workers' compensation law.

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• Editing skills.

Benefits

• Health insurance

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• Dental insurance

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• 401(k)

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• Paid time off

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