Social Media Comment Moderator

Job Title:

Facebook, Instagram & TikTok Comment Moderator for Home Improvement Brand

Job Description:

We are looking for a reliable, detail-oriented social media comment moderator to manage and respond to comments on Facebook, Instagram, and TikTok for one of our home improvement company clients.

Responsibilities:

Monitor comments on Facebook, Instagram, and TikTok posts, reels, and ads

Respond to questions and comments in a friendly, professional, and on-brand tone

Remove spam, inappropriate, or negative comments when necessary

Flag potential leads and inquiries for follow-up

Escalate issues or comments to the team when needed

Maintain a consistent daily schedule for moderation (2–3 check-ins per day minimum)

Requirements:

Strong written English communication skills

Prior experience with social media moderation (preferred)

Ability to follow brand voice guidelines

Familiarity with Facebook, Instagram, and TikTok platforms

Ability to handle negative comments professionally and not take things personally

Responsiveness and reliability

Bonus if you have:

Experience working with home improvement brands

Experience using Meta Business Suite and TikTok Business tools

Knowledge of common customer service and lead generation best practices

Estimated Time:

1–2 hours per day to start (can increase as campaigns grow).

Please reply with:

Your experience with comment moderation

Any brands you’ve worked with

Your availability and timezone

We are looking for someone long-term who can become part of the team!