Customer Success Manager (remote work ok)
Qualified candidates please reply to [email protected] SimpleFeed is a rapidly growing technology company with a backlog of top media company customers who want to get their content distributed to leading websites and mobile apps such as Apple News, MSN, SmartNews, etc. We are seeking a Customer Success Manager (CSM) to deploy new customers and help existing customers realize more value from these syndication channels. This is an opportunity to work with a small team at the intersection of media, technology and internet business models. Requirements include:
- 2 years’ experience working in the media or in technology industry
- Undergraduate degree
- Strong written and verbal communications skills
- Strong organizational skills and attention to detail
- Basic understanding of HTML and XML a plus
- Interest in media, a must
Responsibilities
- Manage customer deployment process
- Attend and eventually lead organizational meeting with customers
- Work with development to create initial version of implementation
- Collect comments from customer and work with development to make changes
- Work with customer and platform with approval issues
- Post deployment proactively engage with customers to review results
- Use data driven methodology to improve customer success
- Introduce customers to new opportunities for further success
- Work from anywhere with a slight preference for the Eastern Time Zone
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