Remote Part-time AI Content / Client Support Specialist
This a Full Remote job, the offer is available from: Anywhere This is a remote position. A Tech Entrepreneur is seeking a proactive, detail-oriented Part-time Remote AI Content & Client Support Specialist to serve as both the quality gatekeeper for their AI-generated outputs on their platform and the first point of contact for their high-end clients for 15 - 20 hours a month. This role is ideal for someone who is tech-savvy, calm under pressure, and confident in handling real-time client queries, including after-hours inquiries, with professionalism, promptly and clarity. Key Responsibilities: Content Quality & Correction
- Review content generated by the AI system for accuracy, tone, and completeness.
- Identify and document AI mistakes, including what needs to be corrected or improved.
- Insert and flag appropriate corrections to ensure the final output meets high editorial and brand standards.
- Collaborate with the product or development team to report recurring issues and help fine-tune AI performance.
Client Support & Escalation
- Act as the first point of contact for clients via phone, email, or live chat, this could also occur after-hours or weekends.
- Address queries related to platform functionality, listing issues, or content concerns with prompt and professional communication.
- Escalate complex issues to the appropriate internal teams while maintaining clear client communication.
- Provide a white-glove service experience, ensuring high-end clients feel supported and valued at all times.
Process Management & Feedback
- Maintain a log of common AI errors and client feedback to support continuous improvement.
- Assist in updating support documentation or internal guidelines as AI system behaviour evolves.
- Identify opportunities to improve response processes and enhance the client experience.
Requirements
- Proven experience in technical customer support or client success roles.
- Strong command of written and verbal English with the ability to identify and correct nuanced content errors.
- Comfortable handling calls and support requests from high-end clients with professionalism and empathy.
- Able to work flexible hours, including evenings and weekends, as part of a standby schedule.
- Tech savvy with a solutions-oriented attitude.
- A sharp eye for detail, especially when reviewing errors on the platform.
- Fully Bilingual in English and Afrikaans.
Benefits
- Fully remote and flexible working environment
- Opportunity to work in an innovative & tech environment
Salary: R300 - R400 per hour (experience dependent) This offer from "RecruitMyMom.co.za" has been enriched by Jobgether.com and got a NaN% flex score. Apply Job! Apply to this Job