Customer Service Agent - Call Center
Description:
- We are seeking skilled and service-minded individuals to join our team as Customer Service Agents.
- In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
- This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace.
- A multi-step onboarding and client certification process is required before servicing can begin.
- Responsibilities include answering inbound calls and assist customers with questions, concerns, or product/service issues.
Requirements:
- High school diploma or GED required
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
- Strong communication and active listening skills
- Basic computer knowledge and typing ability
- Ability to follow detailed instructions and meet performance standards
- Prior customer service or call center experience is a plus
- Spanish language skills are a bonus
Benefits:
- Remote position – no commute
- Paid training (after client certification)
- Flexible schedule options
- Paid time off
- Career advancement opportunities
- Access to telehealth benefits
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