Apply Now: Global Client Support Associate
We have an immediate opening for a dedicated Global Client Support Associate! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.
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Description:  Provide top-quality support to clients as a first touch point for Context  Act as a brand ambassador for Context to potential clients inquiring through email  Assist placing and adjusting or cancelling orders  Handle payments, credits, and refunds  Ensure relevant client information is added to orders and expert notes  Work closely with regional Global Client Support Managers to improve client experience  Collaborate with Global Client Support Manager to vision future tooling automations  Support team and contractors with decision-making and escalations for client issues  Proactively identify and escalate potential client pain points  Cultivate a strong co-working relationship with regional Delivery teams Requirements:  A passion for traveling and learning about world culture, history, and art  A minimum of 2-3 years of experience working in a client-facing role, preferably in the travel, tourism, or hospitality industry  Digital native or strong digital... proficiency - preference for applicants with experience in Front, Hubspot, Slack, and Google for Business suite (Google Sheets, Docs, Forms, Drive, Gmail)  Ability to work efficiently in a fast-paced, international, tech-reliant environment, independently and as part of a distributed team  Bachelor's degree in the liberal arts preferred Benefits:  A supportive, mission-oriented work environment with colleagues who care  Unlimited access to online seminars and in-person tours  Annual learning & wellness stipend to pursue personal and professional interests  A competitive salary with 401K (+ match), health & dental insurance  Tech stipend  Flexible PTO (with no caps, encouraged minimums, and parental leave)  A remote-first work policy  An annual company retreat Apply Job!Â
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