Immediate Hiring: Entry Level Technical Support Engineer

Job Highlights:

• Company: Workwarp
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Position: Entry Level Technical Support Engineer
• Location: Remote

 

 

Summary Of Position Technical Support Engineer provides enterprise-level assistance to our customers. They are responsible for diagnosing and troubleshooting software and hardware problems and help our customers install applications and programs... Duties & Responsibilities • Using email and chat applications, provide answers to simple IT issues. For more complex problems that require nuanced instruction, direct contact with clients via phone and/or written instructions and technical manuals. • Own reported customer issues ensuring problems are resolved through to resolution • Research, diagnose, troubleshoot and identifying solutions to resolve system issues • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Research and identify solutions to software and hardware issues • Diagnose and troubleshoot technical issues, including account setup and network configuration • Ask customers targeted questions to quickly understand the root of the problem • Track computer system issues through to resolution, within agreed time limits • Talk clients through a series of actions, either via phone, email or chat, until they’ve • solved a technical issue • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) • Provide prompt and accurate feedback to customers • Refer to internal database or external resources to provide accurate tech solutions • Ensure all issues are properly logged • Prioritize and manage several open issues at one time • Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Prepare accurate and timely reports • Document technical knowledge in the form of notes and manuals • Maintain collegial relationships with clients • Live by the standards set by the Verisma Core Values and ensure that business is transacted accurately and with the highest ethical standards. Minimum Qualifications • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role • Hands-on experience with Windows/Linux/Mac OS environments • Understanding of computer systems, mobile devices and other tech products • Ability to diagnose and troubleshoot basic technical issues • Familiarity with remote desktop applications and help desk software (eg. Zendesk) • Excellent problem-solving and communication skills • Ability to provide step-by-step technical help, both written and verbal • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus Apply Now Apply Job!

 

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