Join Today: EVERGREEN - FEMA - Disaster Relief Agent
Work with a team of bright and motivated people as a EVERGREEN - FEMA - Disaster Relief Agent! Embrace a modern work style with this fully Remote opportunity. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.
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Atento is currently looking to build a pipeline of candidates for upcoming work. This remote Customer Service Representative (CSR) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CSR position pay 15.30 an hour and you will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. YOU MUST RESIDE IN PUERTO RICO Your qualifications  At least six (6) months of customer service experience required  Ability to speak and read English clearly, professionally, and fluently  Ability to type a minimum of 25 WPM (words per minute)  Ability to pass a federal background check  Ability to comply with moderate computer usage  Ability to work nights and weekends, as well as overtime and/or holidays as needed  Experience with and/or ability to use call center telephony equipment  Hardwired internet (ethernet) connection  Private work area and adequate power source Experience with FEMA is preferred, but not required Essential Duties & Responsibilities:  Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information  Utilize standard technology such as telephone, email, and web browser to complete work tasks  Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers  Assist callers  Refer escalated calls as needed to supervisor Home Office Requirements:  Hardwired internet (ethernet) connection  Internet download speed of 15mbps/ Upload 5+ or higher required (you can test this by going to www.speedtest.net)  Private work area and adequate power source  All equipment will be provided by Atento but must be picked up in our physical office located in Caguas, Puerto Rico. We can provide accommodations to pick up equipment if you live 100 miles from site. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply Job!Â
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