Immediate Hiring: Call Center Tier 1 Advisor
Core Information:
- Position: Call Center Tier 1 Advisor
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Location: Remote
- Company: Workwarp
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Description:  This position provides first-tier customer service support for inbound calls to our call center.  T1 advisors are multi-skilled and cross-trained to support our partner and affiliate practices, pet parents, and eConnect partner CSRs on a wide variety of topics.  T1 advisors can also expect to progressively learn more to resolve common customer issues.  This is a full-time position to work Monday through Friday and a rotating Saturday. Requirements:  High School diploma or G.E.D.  At least 1 year of customer service experience  Veterinary clinic or animal-related call center experience  Computer skills and knowledge; familiarity with business apps and software programs, email, instant message (Slack), Microsoft Suite, Google Suite; enjoy learning new technology  Capacity and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc.  Ability to multitask efficiently with error-free written work  Ability to diffuse emotional situations on the phone and de-escalate difficult situations  Good verbal communication skills with the ability to communicate professionally, tactfully and empathetically, in a professional, clear, and concise manner  Ability to type accurately and for long periods of time; average typing speed 40 WPM  Consistent and reliable attendance is required  Must be able to work rotating Saturdays  Preferred Experience and Qualifications: Bilingual in Spanish  Remote work experience Benefits:  Competitive pay and benefits including medical, vision*, dental, and life insurance  Employee Assistance Program  Pet insurance* and Virtual vet care  PTO, Holidays, Floating Holidays, and Volunteer Day  Retirement Savings Plan (401k/ RRSP) with employer matching program  Paid parental leave  Flexible scheduling and remote work where possible  The opportunity to join one of our Employee Resource Groups, and fun company events! Apply Job!Â
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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