[Remote/WFM] Canon Brand rep & Live Chat

Thrive in a culture of innovation and teamwork. We're hiring a Canon Brand Rep & Live Chat! This is an exciting Remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.

 

 

Pay Rate -Live Chat - £11.50, In-store - £13, Events - £15 Days – 2 days a week (potential for more depending on events, location, and availability) Hours – Chat - 5 – 8 hours / In-store – 6 hours / Event – Varies Locations – UK Nationwide Summary We are seeking a passionate and customer-centric individual to join our team as a face of an imaging and print brand. As a Brand Representative and Live Chat Operator, you will play a pivotal role in providing exceptional customer support and assistance through in-person and real-time chat interactions as well as building relationships in-store. Your excellent communication skills, knowledge of DSLR/Mirrorless cameras and print, problem-solving abilities, and commitment to delivering outstanding service will be instrumental in ensuring a positive experience. Responsibilities • Engage with customers via chat to provide prompt, polite, and informative support • Maintain a deep understanding of the company's products, services, and policies to provide accurate and comprehensive assistance • Effectively handle customer inquiries, resolve issues, and address concerns with empathy and professionalism • Provide reports on chats you handle to give us a better insight into customer and query trends • Train in-store staff to a level where they feel confident in demonstrating the brand’s products and services when you are not around. Key Requirements • Proven experience as a Live Chat Operator or Customer Service Representative • Exceptional written and verbal communication skills with a strong command of grammar and spelling • Excellent problem-solving and decision-making abilities • A genuine passion for photography, videography and/or print • A customer-focused mindset with a genuine enthusiasm for providing outstanding service. • Adaptability, patience, and the ability to work independently and as part of a team • A positive attitude and big personality. • Ability to learn quickly and a drive for self-development • Valid Driving License with the ability to travel all over the country when required. What does this role offer you? • Flexibility of shifts where possible. • A chance to work with a leading imaging and print brand. • An opportunity to be part of team that is passionate about photography. About Us We are Big Picture, a leading marketing agency for tech brands with 25 years of experience working with leaders in the technology market. For this role, we are seeking a passionate and knowledge individual to join our team as a Brand Representative and Live Chat Support Specialist for a leading imaging and print brand. What are the next steps if you are successful with your application? If your application is successful, then we will invite you to a screening call to get to know you and then an in-person interview. Once all interviews have been conducted, we will let you know If you were successful and organise a training session before you start. Apply Job!

 

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

apply to this job