[Remote/WFM] CSR - Customer Service Representative - 100% Remote

Invest in your future with this career-defining role as a CSR - Customer Service Representative - 100% Remote - California Residents Only! This is an exciting Remote opportunity with an immediate start. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.

 

 

OVERVIEW: Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished Customer Care Associate / Representative... • Client is hiring candidates California residents only* • Target Start Date: 01/06/2025* • * LOCATION: 100% REMOTE/ WORK FROM HOME • * DURATION: 6 months contract with potential of extension • * WORK SHIFTS: Candidate should be comfortable working on all the below shifts • 9:30 am - 6:00 pm (Tuesday - Saturday) • 9:30 am - 6:00 pm (Sunday - Thursday) • 1:30 pm - 10:00 pm (Saturday - Wednesday) • 10:30 am - 7:00 pm (Friday - Tuesday) TRAINING: 2-3 weeks; Required to be on camera during training/team meetings etc. (M-F: 8:00am – 4:30pm Pacific) ATTENDANCE POLICY: No time off in the first 90 days of assignment. IMPORTANT Remote / Work-From-Home related: • Equipment will be provided. • Workspace: Candidates must confirm they have a quiet workspace free from distractions + a table and chair (The company provides equipment only). [Candidate should be fine doing MS TEAMs video screening call showing the workspace before submittal.] • Client provides a 2-meter LAN cable for endpoint connectivity from modem/router to laptop. • Hardwired Internet: Candidates must confirm they have high-speed internet access via a hardwired modem connection; Wi-Fi is unacceptable. [Candidate should be sharing a screenshot of speedtest.net]. • California Residency: Candidates must reside in California. [Candidate should be sharing his/her ID (Example: Driving License)]. • Candidate MUST be on camera during training/work hours, especially during attendance calls. • Candidate MUST follow business casual dress code during working hours. QUALIFICATIONS / REQUIREMENTS: • Looking for customer service experience with the following: High call volume Healthcare/Pharmacy background if applicable. • Proficient in computer software navigation and dual screens 24/7 call center Flexible: Shifts may vary. • Ability to handle complex calls. • Critical thinking and problem-solving skills • Attendance is an important factor in this position. • Strong communication skills • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as MS Outlook or data entry software. • Preferred: Bi-lingual for Hmong, Spanish, Mien ================================== I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Recruiter Name: Sam Banga Title: Lead Recruiter Job Types: Full-time, Contract Pay: Up to $18.83 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • Vision insurance • Work from home Shift: • 8 hour shift Experience: • Customer service: 2 years (Required) • Healthcare/Pharmacy: 2 years (Required) • Call center: 1 year (Preferred) Language: • Hmong, Spanish, Mien (Preferred) Location: • California (Required) Work Location: Remote Apply Job!

 

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