[Remote/WFM] Customer Service Representative - BILINGUAL
Job Highlights:
- Location: Remote
- Start Date: Immediate openings available
- Company: Workwarp
- Position: Customer Service Representative - BILINGUAL
- Compensation: a competitive salary
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The Customer Service department makes sure that payments are being made for both hospital and government accounts. As a representative, the employee will help the responsible party understand why there is a debt attached to their name, as well as provide direction for any disputes or issues pertaining to an account. After training, employees are expected to be proficient in working the dialer, incoming calls, taking payments, and noting correspondence BOTH in ENGLISH & SPANISH. As a team member in our Customer Care Center, you will:  Efficiently handle 50+ Calls per day via inbound calls or on an auto-dialer  Take responsible party/patient calls and provide accurate, satisfactory answers to their queries and concerns  De-escalate situations, offering patient assistance and support  Assist the patient by scheduling payment arrangements  Multi-task with the use of relative websites and our in house system.  You must be open to working flexible schedules that may include weekends... or late hours, and experienced in a fast-paced setting. Training Schedule: 1 week Monday  Friday from 9:00 am  5:00 pm. 100% attendance is mandatory Work Shift:  3 days: 9am  5pm  2 days: 12pm- 8pm Job Type: Full-time Salary: $15.00 - $18.00 per hour Benefits:  401(k)  401(k) matching  Dental insurance  Health insurance  Life insurance  Paid time off  Vision insurance Schedule:  8 hour shift  Day/Night shifts  Monday to Friday  Overtime  Weekend availability  *ALL REMOTE POSITIONS REQUIRE YOU TO HAVE YOUR OWN EQUIPMENT* All qualified applicants will received consideration for employment without regard to age, race, creed, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex. Job Type: Full-time Pay: $15.00 - $18.00 per hour Shift:  Day shift  Evening shift  Morning shift Work Location: Remote Apply Job!Â
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