[Remote/WFM] Remote Chat Agent

An exciting opportunity awaits for a talented Remote Chat Agent! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.

 

 

Be a Part of Something Amazing At Better Car People, LLC, we are the leader in Automotive Customer Engagement. Our employees are committed to success with enthusiasm and a passion for sales, customer service, and technology. We keep our employees delighted with perks like remote working, affordable medical and dental insurance, 401k retirement savings plan, paid time off, and continuing... education. Why? Because when our employees are happy, our customers are happy. We have an immediate opening for a Chat Agent (remote). This full-time, non-exempt position professionally acknowledges and responds to emails on behalf of Better Car People, LLC’s customers in a timely manner. Duties: • Respond to and engage in conversation with inbound chat/text messages • Provide thoughtful and grammatically correct responses. • Engage with conversations within 1 minute of receipt • Identify and report system errors or anomalies • Work a set minimum number of conversations per hour • ERA above 10% will include coaching and possible termination • Operate within multiple software platforms Education & Skills Required: • Knowledge of automobile industry and makes/models of vehicles • Must have access to high-speed internet • High school diploma or GED Work Schedule (subject to change based on department needs): Monday (OFF), Tuesday (OFF), Wednesday (11:0 AM - 9:00 PM), Thursday (11:0 AM - 9:00 PM), Friday (11:00 AM - 9:00 PM), Saturday (11:00 AM - 9:00 PM), and Sunday (OFF). OR Monday (12:00 PM - 10:00 PM), Tuesday (12:00 PM - 10:00 PM), Wednesday (12:00 PM - 10:00 PM), Thursday (OFF), Friday (OFF), Saturday (12:00 PM - 10:00 PM), and Sunday (OFF Apply Job!

 

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

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