Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual

Description:

• Help client plan participants during enrollment and updates to health care/pension plans
• Provide the highest level of service on each contact
• Work mostly on the phone, with opportunities to assist via chat and message center
• Train and onboard remotely, must meet eligibility requirements
• Start at $18.00/hr during training, increase to $18.75/hr after onboarding
• Expected to work 40 hours a week and overtime during the busy season
• Hours may fluctuate between 32 to 40 depending on client need
• Seasonal role with opportunities for high performers to assist on other clients and full-time opportunities

Requirements:

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required
• The following are a plus:
• Associate or Bachelor’s degree nice to have
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write and speak Spanish

Benefits:

• WTW 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Commuter Accounts program
• Any other benefits required by law

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