Senior Director of Customer Onboarding & Implementation

About 3E:

We are a mission-driven company with the purpose to enable a safer, more sustainable world! 3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.Are you ready to shape the future? Come join us!

About the Role:

At 3E, we are passionate about our customers. We’re seeking a strategic and people-centered leader to own and evolve our global customer onboarding and implementation function. This role is pivotal in shaping exceptional first impressions—accelerating time to value, enhancing long-term success, and building trust that fuels retention and revenue growth. You’ll lead a high-performing team and implementation partner network that champions seamless, scalable, and insight-driven onboarding experiences for enterprise clients around the world. If you thrive in a high-growth environment, enjoy solving complex problems, and excel at balancing strategy with hands-on execution—this is your opportunity to make a global impact.

What You'll Do

• Lead and Inspire
• Set the vision, strategy, and performance goals for global onboarding and implementation
• Build and mentor a world-class team of onboarding managers, solution consultants, and partner leads
• Foster a culture of customer advocacy, accountability, and excellence
• Develop a robust talent strategy that includes hiring, coaching, and continuous upskilling
• Design and Scale
• Productize onboarding using standardized templates, automated tools, and repeatable methodologies
• Continuously optimize processes to improve efficiency, flexibility, and enterprise-readiness
• Balance global scalability with enterprise-level customization
• Drive Cross-Functional Impact
• Collaborate closely with Product, Sales, Customer Success, and Support to ensure a unified customer journey from pre-sales through renewal
• Ensure onboarding aligns with product roadmaps and real-world implementation needs
• Enable smooth handoffs and minimize go-live friction
• Own Change and Integration
• Spearhead ERP integrations (e.g., SAP) and drive interoperability across the 3E product ecosystem
• Lead data migration strategies that ensure integrity, security, and compliance
• Guide change management initiatives to support customer and internal adoption
• Empower the Implementation Partner Ecosystem
• Develop and manage a certified global implementation partner network
• Implement training, enablement, and delivery frameworks to ensure high-quality execution
• Monitor partner performance and uphold consistent excellence
• Incentivize Success
• Create compensation and incentive models tied to key success metrics, including customer satisfaction and Net Promoter Score (NPS), time-to-value and product adoption, renewal rates and revenue growth, and process scalability and operational efficiency.
• Partner with HR and Finance to continuously align rewards with strategic impact
• Execute with Precision
• Use formal project management tools and best practices to deliver on-time, in-budget, and in quality onboarding
• Govern large-scale implementations with clear scopes, risk mitigation, and strong communication

What Makes You a Great Fit

• 8+ years in SaaS onboarding, implementation, or professional services, including 4+ years in leadership
• Proven success leading teams that directly impact ACV, renewals, and customer outcomes
• Deep expertise in at least one of the following domains: Product Safety Stewardship, Chemical Workplace Safety, Sustainable Supply Chain Management
• Experience with ERP integrations (e.g., SAP EHS) and managing complex data migration initiatives.
• Strategic, analytical, and highly organized with PMP (or equivalent) preferred
• Comfortable in ambiguity; equally adept at vision-setting and hands-on delivery
• Background working across global teams and with enterprise clients
• Experience building and scaling global partner implementation ecosystems
• Ability to work in Eastern Standard Time (EST), ideally physically located on the East Coast.

Who Thrives Here

• You’re someone who:
• Aligns deeply with 3E’s values: customer passion, accountability, transparency, transformation, and collaboration
• Seeks to build, not just maintain—you’re energized by creating repeatable, scalable systems
• Balances bold ambition with thoughtful execution
• Inspires trust and high performance in cross-functional and multicultural settings

Pay Transparency:

The anticipated salary range for this position is $140,000-$175,000 per year. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

Our US Benefits Include:

Health, dental, and vision insuranceLife insurance and disability coverageGenerous PTO accrual and paid parental leave401(k) plan with company matchingEmployee assistance programVoluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to [email protected] us at https://www.3eco.com/Follow us at https://www.linkedin.com/company/3e-safer-world/Privacy Policy and Candidate Privacy NoticeAgencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.

Originally posted on Himalayas

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