Technical Implementation Advisor [gn] UK
Actian is transforming how enterprises discover, understand, and govern their data assets through our innovative data catalog and intelligence platform. Our customers rely on us to provide a seamless and scalable experience, and we’re looking for a Technical Implementation Advisor to lead our customer technical onboarding and post-implementation success.As a Technical Implementation Advisor, you will own the end-to-end technical implementation process, from onboarding to post-go-live optimization. This role is critical in ensuring customers successfully adopt Actian’s solutions while continuously refining their technical configuration to maximize value over time.This is a customer-facing role, requiring technical expertise, strategic thinking, and strong project management skills to ensure customers see long-term success with Actian solutions.
Responsibilities
- Technical Implementation Onboarding
- Lead technical onboarding process for new Zeenea Data Intelligence Platform customers
- Develop and execute customer implementation plans ensuring smooth deployment and adoption
- Manage the technical setup, configuration, and deployment of Zeenea, ensuring seamless integration into customer environments
- Provide customer technical documentation, workflows, and best practices for metadata management and governance
- Proactively identify technical implementation risks and provide recommendations to mitigate issues before they arise
- Post-Implementation Optimization
- Support advanced technical integrations to extend platform capabilities
- Deliver ongoing technical insights to help customers improve efficiency, performance, and scalability
- Advise customers on complex metadata manipulation projects
- Technical Customer Success
- Partner with Product and Engineering to influence roadmap priorities based on customer feedback
- Support customer presentations, providing technical insights that reinforce business impact
- Contribute to case studies showcasing innovative metadata implementations
Skills and Expertise:
- 5+ years in technical implementation, consulting, professional services, or customer success in a SaaS, data management, or cloud-based environment
- Excellent ability to translate customer needs into actionable technical requirements
- Experience managing multiple concurrent implementation projects with enterprise customers
- Knowledge of APIs software development (Python, Java), data pipelines, and enterprise integration architectures
- Proven success in enterprise software implementations, balancing technical execution with customer business needs
- Experience leading technical enablement, training, or technical workshops
- Strong problem-solving and troubleshooting skills with a proactive approach to issue resolution
- Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels
Preferred:
- Strong understanding of data catalogs, business glossaries, lineage tracking, and governance policies
- Experience with metadata-driven architectures and data integration strategies across cloud and hybrid environments
- Prior experience in a Technical Account Management (TAM) or Technical and/or Data Consulting role
What We Offer:
- A success-oriented compensation package.
- Participation in our Company Social Responsibility (CSR) matching program, allowing you to make a positive impact.
- Achieve work-life balance with the option of working from the comfort of your home with flexible hours.
- Access to a Wellness, Sport Meditation App to support your physical and mental well-being.
- A Buddy Onboarding Program to help you seamlessly integrate into our team.
- Opportunities for work and travel within an international environment, broadening your horizons.
- Engage with colleagues through team events, trade fairs, and seasonal on-site company parties.
- Experience a workplace that offers great teams, exciting challenges, and a fun atmosphere.
Originally posted on Himalayas
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