Program Management Associate, Win-Loss
You found us. Awesome. Something led you here, maybe a glimpse of potential and something amazing? Well that’s how we feel about Klue.
Why Join Klue?At Klue, we’re not just building a company; we’re redefining an industry. If you’re looking for a role where you can make a real impact, lead with innovation, and be part of a team that values creativity and collaboration, then we want to hear from you.
Some of our existing clients include Salesforce, Gong, Seismic and Shopify!
Our mission continues to be focused on helping our customers win more with actionable competitive and market insights and expanding those to include Win-Loss insights within our All-in-Won platform. No other provider in the market offers win-loss as part of their solution.
What is the Win-Loss Team?At Klue, our team of experienced analysts design and deliver research programs for a wide range of business-to-business (B2B) technology companies. Using a structured, scalable process, we enable our clients to improve their win rates by making more informed and impactful business decisions.
Program Management Associates drive value and promote client retention and loyalty by partnering and aligning with our client's goals, providing in-depth research, and excellent customer service every step of the way.
Klue acquired Goldpan.ai in 2025, enhancing our product offering. With this acquisition, we are continuing to add invaluable win-loss data to enrich the roles of our ever-growing client-base. We are excited about what the future holds ahead for us and our clients!
Day-to-day Responsibilities:Support Researchers by leading win-loss program management and being the go-to person for client questions and requests
Work closely with Customer Success to build and support client relationships
Provide world-class customer experience with a focus on educating clients on win-loss and churn analysis best practices
Manage database of interview/contact leads for client (update, organize, and report)
Recruit individuals for interviews through campaigns (email, social and phone outreach)
Manage internal stakeholders to ensure win-loss program's deliverables are on time and high-quality
Support new client onboarding
Database management in support of regular client updates
Mapping and tracking project milestones and providing project updates
Data preparation: Organize opportunity data in preparation for analyst review and analysis
Deliverable consumption management against contracts
Output focused: you’re driven by targets, metrics or goals. Nothing will stop you from not only achieving your goals, but you’re constantly motivated to BEAT them. You’re the type of person to set new records and your career goal is to be the best at what you do. Perhaps you've been in a sales role.
Hearing “no” won’t stop you, that only fuels you. You’re an optimist to a fault, full of energy, you can't be beat down.
You figure out what needs to get done and make it happen.
Strong and engaging conversationalist, and you've been known to pen an impressive e-mail and/or essay or two
You are organized and can prioritize your day to day tasks
While you're competitive in nature you value and seek a team-based and collaborative environment
You are actively experimenting with AI and know how and where to use it to move faster
Hybrid. Best of both worlds (remote & in-office). You will be in office at least 2 days per week.
Our main Canadian hubs are in Vancouver and Toronto, and most of our teams are located in EST and PST.
Competitive base salary plus variable
Benefits. Extended health & dental benefits that kick in Day 1
Time off. Take what you need. Just ensure the required work gets done and clear it with your team in advance. The average Klue team member takes 2-4 weeks of PTO per year.
Direct access to our leadership team, including our CEO
Be part of a high-performing Win-Loss team that knows how to celebrate their success!
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Lastly, we take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. Reach out and let’s see if there is a home here for you now or in the future.
We’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. We’re early in our journey; we've started employee led resource groups, committed to Pay Up For Progress, and use success profiles for roles instead of 'years of experience'. We continue to scale our efforts as Klue grows. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful.
All interviews will be conducted via video calls. We work in a hybrid model of WFH (remote) and in-office. We’re excited to meet you and in the meantime, get to know us:
Klue Blog
Goldpan.ai Acquisition (2025)
✅✅ Win-Loss Acquisition (2023)
️ Series A (2020)
Series B (2021)
Culture, culture, culture!
Winning as Women & Competitive Enablement Show
Glassdoor
About Us
☕️ LinkedIn
Wellfound (AngelList)
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