Team Lead

Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.

As aTeam Leadat Mulberry, you are responsible for supporting the daily operations of the store and leading by example on the shop floor. You will guide and motivate your team to deliver exceptional customer experiences, achieve sales targets, and maintain high operational standards. Your leadership will help create a positive, performance-driven culture that supports the overall success of the store.

Duties & Responsibilities:

Commercial Focus

- Support the achievement of daily and weekly sales targets.

- Use store data and KPIs to understand performance and take action to improve results.

- Promote commercial initiatives and ensure team awareness of key - promotions and product focuses.

- Maintain strong product knowledge and share insights with the team.

Customer Experience

- Lead by example in delivering the Mulberry customer experience.

- Be consistently present on the shop floor to support and coach the team.

- Handle customer queries and resolve issues promptly and professionally.

- Ensure the store environment is welcoming, clean, and well-presented.

Team Support and Development

- Motivate and support team members to achieve individual and team goals.

- Provide on-the-spot coaching and feedback to drive performance.

- Support onboarding and training of new team members.

- Recognise and celebrate team achievements.

Communication and Collaboration

- Communicate clearly with the team and leadership to ensure alignment on priorities.

- Share updates, feedback, and key messages from management.

- Foster a collaborative and inclusive team environment.

- Escalate issues appropriately to the Assistant Manager or Store Leader.

Operational Excellence

- Ensure daily operational tasks are completed to standard (e.g., replenishment, stock handling, till operations).

- Support compliance with health & safety, security, and loss prevention procedures.

- Assist with stock checks, deliveries, and visual merchandising updates.

- Maintain accurate records and support administrative tasks as required.

Culture:

Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.

Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues

Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability:

· As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.

· Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

Skills and Experience Required:

- Experience in a customer-facing retail role.

- Strong communication and interpersonal skills.

- Ability to lead and motivate a team in a fast-paced environment.

- Organised, proactive, and solution-focused.

- Passion for delivering excellent customer service and supporting team success.

Additional Information

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email protected].