Guest Services Specialist

Guest Services Specialist US - Remote Candidates must currently live in the PST time zone. Goodwin is on the lookout for a dedicated Guest Services Specialist to support our collective of independent brokers and their clients in end-to-end trip management. Responsibilities:

• Manage all aspects of post-booking flight coordination, including itinerary management, special requests, and accommodations.
• Serve as a primary point of contact for clients post-booking, ensuring a seamless and personalized travel experience.
• Coordinate closely with operations, crew, and ground services to ensure all flight details are executed flawlessly.
• Proactively address any changes or issues that arise, providing timely and effective solutions to maintain the highest level of customer satisfaction.
• Maintain detailed records of all client interactions and preferences to provide customized service on future flights.
• Continuously monitor flights and provide clients with real-time updates and information.
• Collaborate with cross-functional teams to gather client feedback and contribute to service improvements.
• Participate in ongoing training and development to stay abreast of industry best practices and enhance personal skill set.

Minimum Qualifications:

• 2+ years of experience in customer service, hospitality, or aviation guest services.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Ability to problem-solve in high-pressure situations and make decisions quickly.
• Proficiency in CRM and flight management software.
• Schedule Flexibility: We require an individual who is flexible and willing to work a variable schedule, including evenings, weekends, and holidays as needed. This role will require a commitment to putting in extra hours to ensure the success of our team and projects. If you're a dedicated and driven individual who is willing to put in the extra work, we encourage you to apply.

Total Rewards: We pride ourselves on offering a robust total rewards package including competitive base salary, health, vision and dental plans, 401(k) with match, and remote work when possible. The salary range for this position is $55-70k. Why us? Do good. Have fun. Get wins. This is it. Maybe just the job you’ve been searching for. But it’s more than just a job. It’s a career, it’s a calling, it’s a team intent on making some waves in the aviation industry. Some improvements, too. Yes, you’d be joining a team with a purpose and some special sauce. We’ve already assembled a solid, complementary band of industry experts, in and out of aviation, and our perspective is fresh. We’re grinding, make no mistake, but we’re having a lot of fun doing it. So where do you come in? We’re growing. But we only have a few spots. We’re looking for teammates that bring a unique mix of skills and scrappiness. Because while we collectively have the experience of a well-established company, we’re still a startup. And we need passionate builders to keep starting up with us. If you’re looking for something fresh, more than just a stop on your resume, something we’re building that will hopefully make your kids (and their kids) proud—then you should apply. We look forward to meeting you. Apply Job! Apply to this Job