Program Manager , Payment Risk Operations - Employee Excellence

DESCRIPTION As the Employee Excellence Program Manager, you will be responsible for planning, implementing, and improving initiatives that ensure a unified and cohesive experience for Buyer Risk Prevention employees. You will work closely with key partners and manage the development and implementation of automation driven platforms specific to people experience programs while planning a communication strategy, creating work back plans, diving into customer feedback, and drawing insights to make improvements and define KPIs. Additionally, you’ll oversee an existing program and find ways to improve it for our global employees. You will have strong people experience platform skills and will develop partnerships with other SMEs across SPS and Amazon. Key job responsibilities As an Employee Excellence Program Manager, you’ll plan, develop, and implement automation driven platforms to reduce the manual effort currently needed to own several people experience programs. This may include platforms like Lego, PartyRock, and other engagement platforms. You’ll also help manage strategic and tactical internal communications for the Buyer Risk Prevention organization. The ideal candidate must be a team player, able to act independently, have exemplary writing skills, a proactive work ethic, and a talent for developing creative approaches to difficult challenges. Key job responsibilities:

• Plan and develop a pilot before proceeding to a full platform implementation, specific to people experience programs.
• Be the people experience advocate, representing and protecting this through all strategies and decision-making
• Maintain organization wikis, slack channels, and announcements.
• Write, review, and manage business-specific email communications, updates, change announcements, and ad hoc communications
• Coordinate the delivery of content across internal channels
• Proactively build trust and maintain strong, cross-functional relationships with key internal stakeholders
• Roll up sleeves and get work done, even when at times it’s outside the scope of the job
• Ensure that employees across the organization are actively engaged and feel included in the organization’s work, and embedding organizational culture

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree
• 1-3 years of developing and maintaining people experience automation driven platforms

PREFERRED QUALIFICATIONS

• 3+ years of data visualization and reports tools experience
• 3+ years of managing stakeholders in cross-functional project experience
• Experience implementing repeatable processes and driving automation or standardization
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• 5+ years of experience in building and maintaining people experience automation driven platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. Job details USA, Virtual Project/Program/Product Management-Non-Tech Apply Job! Apply to this Job