Senior Manager, Operations Governance

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Job Summary: Pets Best is seeking an Senior Manager, Operations Governance who will report to the Director, Operational Effectiveness. The Senior Manager, Operations Governance is responsible for partnering with key stakeholders to create, modify, and maintain standard operating procedures and curricula. Job Location: Remote - USA Main Responsibilities:

• Design, implement, and oversee internal control systems within Pets Best Operations (claims and policy administration)
• Ensure the knowledge management system is updated, organized, and easily utilized by front-line associates
• Ensure standard work documents/standard operating procedures are updated, organized, and easily accessed by front-line associates
• Partner with training organization to ensure various curricula are in alignment with standard operating procedures
• Partner with quality assurance team to modify quality assessment tools when necessary to better assess risk and compliance
• Partner with compliance organization to ensure that standard operating procedures are updated
• Identify key processes that are not in alignment with standard operating procedures; recommend mitigation plans
• Design, implement, and monitor internal controls for critical processes
• Performs other duties and responsibilities as assigned

Basic Qualifications:

• 5+ years of experience in an internal audit or compliance-like role
• 2+ years in a property & casualty company
• Experience maintaining a knowledge management system in a complex operating environment
• Experience creating and maintaining standard operating procedures
• Experience implementing internal controls
• Process orientation with experience mapping processes
• Strong organization skills with attention to detail
• Strong written communications
• Ability to operate with ambiguity; self-starter
• Only candidates residing in the United States will be considered for this position

Preferred Qualifications:

• Experience with technical writing
• Experience with Genius, Knowledge Owl, or another comparable knowledge management system

Expected Hours of Work:

• This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director

#li-Remote All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

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